[Resolved]  Flipkart — order id - od[protected]

We ordered redmi 4 phone at flipkart and received a dead phone on 10.08.2018
I raised a return request with in 15 minutes after received the product. I received a call at 6.30 pm from the executive of flipkart and i informed all details with him. He again raised a return request in the system. After 2 hours time i received an email that your return request has been rejected and seller is unable to provide the new product.
I again called to customer care and discussed every thing with him, he again raised a technician visit for the same and raised request for refund but no one came for visit till date and status showing that return request rejected. I am very disappointed with such rude and unexpected behavior by the esteemed organisation flipkart. I am still waiting for the positive response by the flipkart on this issue.