[Resolved] Flipkart — order is delayed_od[protected]

Sravanthi Charles

from Chennai, Tamil Nadu

Address:	600049
Website:	www.flipkart.com

Sub : frustrated order delays.
I'm an flipkart customer since last 10-11 years. I've never experienced this order delayed issues of any of my order with flipkart. This is the first time i felt bad about the last order but it is really disappoints me.

My order # od[protected]

I had ordered a redmi note 5 pro 64gb version (Big billion day sale) on 12th october at 12.00 am. The app said the delivery of the product will be done in 3 working days i. E. By 15th october. The order did not even reach from the seller hub on the delivery date. On calling the customer care 5-6 times from 15th oct to 18th oct, the customer care team said that they aligned their team to deliver the package asap and they informed on every update but i'm getting their delayed messages information through auto sms only. Now again they said it is yet to reached in my city.. And will be deliver on 19th october.
I had attached screenshot of my order details for your reference. Request you to resolve the issue immediately since it was ordered for an purpose.

Regards,
Sravanthi charles
[protected]@gmail.com

+1 photos

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Oct 19, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2018

Flipkart Customer Care's response We will revert on it.

Oct 20, 2018

Updated by Sravanthi Charles Exchange Policy is totally foolish try with Flipkart: In-spite of several follow ups about Delivery Delays with all Flipkart Team via Phone/Email/Social platforms, I have got prompt response and an update Delivery status
For that reason, I would like to thank you for addressing this promptly, got a call from your representative at today morning. Appreciate that!!!
As per the communication, the Delivery Person came to my House at 01.00 PM today and he Examine the Old Mobile (REDMI NOTE 3) and it is been rejected due to Smudges, Slight Usage Dent on Back Cover BUT NOT DAMAGED, DISPLAY AND GLASS SCREEN is 100% NEW.The examination was happened through WHATSAPP confirmations by taking Snaps from the Home via Delivery Person and he sent to another end of Ekart Logistics team persons who sitting and examine with Just Pictures at Madhavaram and simply rejects.
Practically, we all have this issue with Older Mobiles, that’s why Companies offering some Exchange discounts on New Mobile Purchases but when we go through with Examination with Delivery team was intentionally REJECTING the Older mobiles with some silly reasons.Older mobiles surely have slight issues as per above and you cannot expect a 100% neat like a new. I have exchanged with new mobile with Flipkart earlier too but this is so unacceptable.I’m not complaining you entirely without understanding your concerns but this Old Mobile examination process was Ridiculous. Seriously!!!

Peoples like us, we value the Indian Companies than other some MNC Companies and we give priority to grow our Indian Economics by supporting Indian Companies.During this October Big Billion Day, you have sold double the sales and 2.5 times a Jump in Sales of large appliances and Mobile Sales at 65 per cent as per the reliable sources. We are the person’s also feel proud about this unknowingly as a public.AND THIS IS NOT A CREDIT I GIVE, THIS IS A CREDIT YOU EARN. I’M NOT APPRECIATING THIS FOR ANY PERSONAL SAKE. Sorry if you misunderstood our Genuinity.

I did a purchase with Mobile exchange to get little valuable discounts. I think, you are pushing me to Cancel the Order with lot of Pressure by giving so silly reasons to reject the Older Phones as said above.I’m sharing the Older Mobile Phone Snapshots just for your reference and do let me know what should I do ? but don’t advise me to pay the rest of Amount instead of Exchanging Mobile. If I was willing to pay, I won’t initiate the Mobile Exchange with Prepaid purchase.Now, I was totally felt disappointed and gone through with so much of bitter experiences with my last one Order.