[Resolved] Flipkart — Order phone received in damaged condition

harish chander uniyal

from Gurgaon, Haryana

Address:	122002
Website:	www.flipkart.com

Order no. od[protected]le eco le 1s eco mobile phone)

I had received yerday evening said placed order delivery but order phone recived in damage condition. phone screen was damaged. photos already shared on email yesterday. after that i am rugulary calling to them but no one is picking phone and call is moving on ivr only and on email they are responding that they will call me on 29.1016 around 2 pm. this services and product quality was not expected from flipkart. i purhcased this phone to gift some one on diwali day but as per flipkart services and behaviour may be this could not be possible. pls help.

Dear flipkart please look into your services and product quality checks to do not repeat such incidence again with any one. you are also requested to call me today ([protected] and [protected]) and replace the same by 28.10.16 (before 7.00 pm) or else refund money into my card account.

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May 10, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Oct 28, 2016

Updated by harish chander uniyal DEAR FLIP KART AND LEECO PLS GET THIS CLOSED TODAY 28.10.16. AND IMPROVE YOUR PRODUCT QUALITY AND PRODUCT QUALITY CHECKS.

Oct 28, 2016

Updated by harish chander uniyal I have just received call from the Flipkart (Mobile no. [protected]) and now they are saying mobile phone/product could not be replaced due to some problem with Vendor or either you have to wait for 2-3 months for replacement or they will refund money into bank account only. It’s totally unacceptable services and communication or commitment from professional company like Flipkart after a 4-5 days from the order placement or payment we are getting this services from Flipkart and I have also lost my 4-5 days as well as scheme with Flipkart which they committed for purchasing on these days. Now, I feel it’s better to use other online company for purchasing if anyone want buy anything.
Regards, Harish Chander Uniyal, Mobile No. [protected] & [protected].

Oct 28, 2016

Updated by harish chander uniyal Dear LeTv just have a look on your mobile product quality check and replace the same by 28.10.16. Mobile Le Eco Le 1s Eco which i had purchased from Flipkart.

Verified Support

Oct 28, 2016

Flipkart Customer Care's response Spoke to customer and informed we are approving replacement due to images saw and found its damage hence approving replacement. Promise TAT 5th Nov.

Oct 29, 2016

Updated by harish chander uniyal Please do the replacement by 29.10.16 or 30.10.16 instead of 05.11.16 as its delayed from your end. I have also disucssed this yesteday 2-3 times with your customer care no. Pls look the note on the order from your end which for I had forced to do.

In addtion to this.

Yesterday I have received one call from [protected] on 11.40 am (dt. 28.10.16) where he said his name is Aashish (emp id no. 1214592) and calling from Flipkart and he asked my card no for verification to refund my amount 9000/- into my credit card which I had transacted on dt. 26.10.16 for purchasing of mobile vide order no. OD[protected].

While he was doing this verification on the phone he asked for card expiry and CVV no. also and then asked for my OTP no (11.47 am) which has generated but this OTP was for Rs. 35000/- (Retail_ccavenues_com) when I checked the SMS completely till then transaction was done.

Then immediately I called to Citi Bank phone customer care[protected] for blocking/reversal of the said transaction they had registered my complaint as well as they had blocked my credit card and where bank person has also confirmed that till this time merchant has not claimed for Rs. 35000/- till the time of my complaint and bank executive has also suggest that I have to logged FIR for the same.

Even after that again I have also received call from different nos. who were claiming they are calling from Flipkart ([protected]/[protected]/[protected]/[protected]/[protected]) but I had avoided their calls. I dont who were thay why they were saying that they are employee of Flipkart and also sharing employee no. as mentioned above.

Harish Chander Uniyal
[protected]