Flipkart — Order Replacement

Address:

Mumbai City, Maharashtra

My Flipkart Order ID is OD[protected]

I have placed an order of "ASUS ZENFONE LASER 2" on 2nd sep & got delivery on 10 sep from "FLIPKART"
Since 11 sep I m trying to replace my cell
But due to FLIPKART'S weird replacement policy I couldn't even place my replacement order
They are asking to install app for replacement by making a call after 1 day
After installing the app, it ask for PIN
for PIN you they are again asking for 2 day working time for calling again to provide PIN

How can they take so much tume of customers
.
Totally 3rd class policy & waste o[censored]sers time
.
.
Amazon is much better than flipkart
They have refund me in 4 day & FLIPKART have not even accept my replacement order in 4 day
.
.
I think After this hell procedure I think FLIPKART'S 1 month guarantee is going to elapse in following Such a lenghthy procedure

Instaed of this they should have accept the product & check whether there is any fault or not (as per constomer have discribed) & repkace it only after theey are fully satisfied

Till now my replacement order is not placed

Please help me out from this

Kind Regard,
.
Karim Khan
[protected]
[protected]@gmail.com