[Resolved]  Flipkart — Pathetic Service by Flipkart - Order (OD[protected] ) not delivered even after 15 days.

Address:

Hyderabad, Andhra Pradesh

Pathetic Service by Flipkart – Order not delivered even after 15 days. Assuming this mail is read by a senior level manager of Flipkart who can take decisions and not a just an executive. I Durga Deepak Guntuboyina, with registered mobile #[protected], raised order #OD[protected] on Oct 18th, 2013 and bought two items in the same order. https://www.flipkart.com/order_details?order_id=OD[protected]&token=bdc7ed911b81233ecefc2d62ca9d1029 # 1 Nexus 7 Tablet (Wi-Fi, 16 GB) #2 Dell Inspiron 13r/14r/15r/17r Series 6 Cell (Black) battery Though I received the first item # 1 product, Google Nexus 7, as per commitment date, the second item has not been delivered to me yet which was originally committed by Flipkart to be delivered by Oct 23rd.Suprisingly the Order status has been updated as ‘Shipped’ though the second product has not been delivered. I called up Flipkart customer service on Oct 28th, 2013 who registered my complaint #[protected], and assured to get the item delivered in the next 48-72 hours., Since I have not received the item even until Oct’31st, , I called up Flipkart customer service thrice on the same day whose representatives asked me to wait until 7.00pm and again assured the delivery of the product claiming the product was already in transit. I waited until 8.20 pm the same day at my office ( as it being my delivery address) and when I finally called up Flipkart customer service, the representative said the business hours of Flipkart have closed and neither the manager nor supervisor is available for any escalation. He promised me that the concerned supervisor will revert to me on phone in the very next hour. I never received any call from Flipkart until now. You can review all my recorded phone calls. I was completely mislead and cheated by Flipkart throughout the whole transaction. As this being a holiday season and needed the laptop battery during my travel, I ordered for the battery believing the brand name of Flipkart in the market. I should have bought from any other online shopping websites or travelling a few miles at my hometown, Hyderabad in a shop. Flipkart deceived me, troubling and spoiling my entire holiday travel plan. I am completely disappointed by this experience and false claims by Flipkart. Since Flipkart has caused me all this inconvenience, let me know why I should not file a legal case against Flipkart. Awaiting a response immediately or I shall approach the consumer court and take the required action against Flipkart, after 48 hours.