[Resolved]  Flipkart — received damaged product and replacement was rejected

Address:

New Delhi, Delhi

Order id: od[protected]

I ordered a phone from flipkart, i received it on 12th aug 2019 but it was defected, it restarted automatically without any warning and multiple times in a day. So i claimed for replacement but my replacement request was rejected, flipkart customer support told me that it was because the technician told them that phone didn't had any issue. So i was told to reclaimed it and the same thing happened again.
The technicians were from jeeves and gave a fake review to flipkart which i have heard has happened with others too.
Even after that i made another complaint within the deadline of replacement policy, i was told that i will be provided the solution by 30 aug 2019 which was later postponed to 31 aug 2019, but its 2nd september now and i still have not received any call or email from flipkart and my issue remains unsolved.