[Resolved] Flipkart — received faulty product and when asked for refund not answering to the issue also not allowing to replacement

Preethi Lavanya

from Bhongir, Telangana

Address:

Hyderabad, Andhra Pradesh, 500074

Order id:od[protected] redmi note 5 (Rose gold, 64gb)
Order id:od[protected] redmi note 5 (Gold, 64gb)

As i have ordered a mobile redmi note 5 rose gold and redmi note 5 gold but when i received there is fault in it so raised for replacement for redmi gold and refund for redmi rose gold because no refund option when asked with customer service no response. Later technician visited he is so rude and agreed that there is problem but cancelled my request with out my concern. When contacted with the customer service they said that they dont know about the seller and seller cancelled and they cannot contact seller. Know my money gone and mobiles are default. Kindly raise a complaint on mentally torturing and also selling faulty product and not agreeing to refund and replacement also on technician who was so rude as technician number is [protected] and he is from jeeves

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Oct 28, 2019

Complaint marked as Resolved

As after complaining on the forum my issue got resolved as replacement of one product is done and also refund for the other product Thanks to consumer complaints

Flipkart customer support has been notified about the posted complaint.

Oct 13, 2019

Updated by Preethi Lavanya my email id on which i have orderded is [protected]@gmail.com

Verified Support

Oct 14, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Oct 29, 2019

Flipkart Customer Care's response Hi Preethi, We are sorry for the trouble caused. We’d like to let you know that the seller has confirmed that the refund for your Redmi Note 5 (Rose Gold, 64 GB)and it has been completed on 16 Oct 19 and should be reflecting on your credit card by now. Also, we would like to let you know that the courier service provider has confirmed that the replacement of "Redmi Note 5 (Gold, 64 GB)'' was delivered to you on "20 Oct 19''. Hope this helps.