[Resolved] Flipkart — received faulty product and when asked for refund not answering to the issue also not allowing to replacement

 
1 Review
Hyderabad, Andhra Pradesh, India
 Preethi Lavanya on Oct 13, 2019
Order id:od[protected] redmi note 5 (Rose gold, 64gb)
Order id:od[protected] redmi note 5 (Gold, 64gb)

As i have ordered a mobile redmi note 5 rose gold and redmi note 5 gold but when i received there is fault in it so raised for replacement for redmi gold and refund for redmi rose gold because no refund option when asked with customer service no response. Later technician visited he is so rude and agreed that there is problem but cancelled my request with out my concern. When contacted with the customer service they said that they dont know about the seller and seller cancelled and they cannot contact seller. Know my money gone and mobiles are default. Kindly raise a complaint on mentally torturing and also selling faulty product and not agreeing to refund and replacement also on technician who was so rude as technician number is [protected] and he is from jeeves
Complaint marked as Resolved Oct 28, 2019
As after complaining on the forum my issue got resolved as replacement of one product is done and also refund for the other product
Thanks to consumer complaints

Complaint Status


[Oct 13, 2019] Flipkart customer support has been notified about the posted complaint.
Updated by Preethi Lavanya, Oct 13, 2019
my email id on which i have orderded is [protected]@gmail.com
Verified Support
Flipkart Customer Care's response, Oct 14, 2019
We will revert on it.
Verified Support
Flipkart Customer Care's response, Oct 29, 2019
Hi Preethi, We are sorry for the trouble caused. We’d like to let you know that the seller has confirmed that the refund for your Redmi Note 5 (Rose Gold, 64 GB)and it has been completed on 16 Oct 19 and should be reflecting on your credit card by now. Also, we would like to let you know that the courier service provider has confirmed that the replacement of "Redmi Note 5 (Gold, 64 GB)'' was delivered to you on "20 Oct 19''. Hope this helps.
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    Flipkart - received faulty product and when asked for refund not answering to the issue also not allowing to replacement