[Resolved] Flipkart — refund not made of duplicate payment. wonder of wonders for some reason flipkart wants me to contact phonepe

Bhandawry

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka

I have emailed flipkart 5 times till now. 5 times on different days... It has been 15 days still my refund has not been made.
My case is that duplicate payment was made. 215 was debited twice. So please flipkart stop acting like a cavan and learn addition 215+215 = 430
I have been refunded 215 only.
Stop evading my emails and giving roundabout replies.
"the seller has refunded on 18th"
"the seller will refund by 19th"
"please contact phonepe", i mean wtf why should i contact phonepe i placed an order with flipkart।

This is the last place i'm complaining on, after this i ' go to the consumer court।
Might। as well punish these big e-commerce companies who fool customers this way and harrass them by refusing to take their complaint।

26/04/19

Your query with us [incident: in[protected]]

Mailed this to the ineffectual and suffer flipkart customer service.
Please see attached bnak account statement.

If you look closely you will see rs. 215 has been debited twice.
One was refunded immediately in 3 days as promised.
The other transaction which you can very well see is different by the transaction reference number is yet to be refunded.
Your customer service executive was contacted almost a fortnight ago.
She told me a transaction error where money is debited takes 6-7 days.
It has been twice that period of time.
Now i am very patient with your customer service.
This is only the second time i am facing issues.
Please don't refuse to acknowledge my complaint.
Also your email id is suddenly inactive? [protected]@flipkart.com
It is very inconvenient and frustrating for the customer to write the se email again and again. Stating the exact same grievance.
That the amount of rs 215 has been debited twice.
First time being

11 apr
2019
11 apr
2019
To transfer-inb flipkart
Payments -
Pzt[protected]
Lydw01igafwy
Ncs7
Trans
215.00 6, 167.15

Second transaction being
11 apr
2019
11 apr
2019
To transfer-inb flipkart
Payments -
Pzt[protected]p
Ievh02igafwyn
Kq6
Trans
215.00 5, 952.15

The second transaction was registered on your system and was refunded. The first one is lost somewhere in your system.
Help me out here. I'm a student. I don't have a lot of money.
Also i don't believe in letting small things go.
Remember 99% of the customers don't complain and don't return.
I am the 1% who complains and am a repeat customer.
It would be a shame if you let this trust be breached.
Thanks for reading this long email. But do know i have sent 4 before and my issue is yet to be resolved

Hi,

We're writing to you about your order od[protected].

We wish to inform you that seller has refunded rs.215 to your account on 14.04.2019 and this amount should have been credited to your account by 18.04.2019.

In case of any delay, please get in touch with the phonepe team,

Email id: [protected]@phonepe.com.
Phone:[protected]
Link to customer support: https://www.phonepe.com/en/contact_us.html

If there are any issues/concerns related to refunds please write back to us through an email we will definitely help you out with a resolution.

Hope this helps. Thanks for your patience.

Thanks,
Flipkart

Got this reply. I mean seriously, i mailed you the bank statement. It says debited to flipkart twice. Same amount. Are you guys in flipkart paanchvi fail?
If yes please stop harrasing customers this way and open a kirana shop.
Kirana shop guys have better customer service.

+1 photos

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May 31, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Apr 28, 2019

Updated by Bhandawry Your query with Us [Incident: IN[protected]]
C
Customer Support
to me
1 day agoDetails

Hi Surya,

Thank you for writing in.

We certainly understand your concern and we are sorry for the trouble caused to you.

Please be assured that we're looking into this and will get back to you with an update within 24 to 48 hours.

Hope this helps.

Regards,
MANDAKINI M
Flipkart Customer Support
Your Query[protected]:30:36 )
IGAFWYNCS7 is the Bank transaction number of the amount debited to
Flipkart that has not been credited to my account.
Your Query[protected]:27:14 )
Here you go my bank account statement clearly showing two transactions.
Flipkart Customer Support[protected]:27:09 )
Hi Surya,

Thank you for writing in.

We're sorry for the trouble caused to you.

Please be assured that we're looking into this and will get back to you with an update within 24 to 48 hours.

We would like to thank you for your continued trust and support.

Regards,
DIPANSHU BACHCHAN
Flipkart Customer Support
Your Query[protected]:25:44 )
I don't understand what the problem with you guys is .First you say we will
resolve it. Then you say seller will resolve it. Then you say contact
PhonePe. Then you say contact the bank. And funniest of it all you assume I
have a debit card. I said netbanking. It does not necessarily require a
debit card you know?
Please be professional. I already told you I am not disputing the first
refund of Rs 215 . The duplicate transaction is that which is the issue.
Make sure you debit it to my account. 215+215= 430 .
Guys simple arithmetic. Elementary my dear Flipkart .
Also I get an email with a new customer service guy each time. How is this
being helpful?
It is like having 5 different investigating officers for your case of
misappropriation of funds.
Thanks.
Flipkart Customer Support[protected]:19:39 )
Message: Refund Update: Thanks for reaching us. Seller has refunded ₹ 215/- to your bank account on April 14, 2019 with the Bank Transaction Id: IGAFWYNKQ6. This amount should have been credited by now, as per the standard banking procedures., Phone Number: [protected]
Flipkart Customer Support[protected]:19:06 )
Hi Surya,

Thank you for writing in.

We're writing to you about your refund of your 'Rapidcostore Formal Black Clutch' with order ID 'OD[protected]'.

As our team already informed you in there earlier mail that the seller has refunded ₹ 215/- to your bank account on April 14, 2019 with the Bank Transaction Id: IGAFWYNKQ6. This amount should have been credited by now, as per the standard banking procedures.

You may contact your bank’s customer care using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.

We'll always do our best to make sure that you have a great shopping experience.

We would like to thank you for your continued trust and understanding.

Hope we’ve been able to resolve your concern. A short survey that won’t take more than two minutes of your time has been sent to your registered email address. We’ll be happy to hear from you.

Regards,
Shaurya Devanad
Flipkart Customer Support
Your Query[protected]:02:52 )
My name is not Javed. It is Surya . And please don't keep pushing the
resolution window by 24-48 hours after every email.
Flipkart Customer Support[protected]:20:08 )
Hi Javed,

Thank you for writing in.

We understand and sorry to hear that the refund amount of ₹ 215/- has not been credited.

Please be assured that we're looking into this and will get back to you with an update within 24-48 hours.

We would like to thank you for your patience and understanding.

Regards,
Pramod Kumar
Flipkart Customer Support
Your Query[protected]:39:19 )
Flipkart — refund not made of duplicate payment. wonder of wonders for some reason flipkart wants me to contact phonepe

https://www.consumercomplaints.in flipkart-refund-not-made-of-duplicate-payment-wonder-of-wonders-for-some-reason-flipkart-wants-me-to-contact-phonepe-c2314211

Here you go...Next stop Consumer Court, Delhi
Your Query[protected]:14:08 )
Why am I being asked to contact Phonepe?
This does not make sense...
I use Netbanking and PayTM .
Also please forward my complaint to Phonepe. I am an End User. Your legal team will know you cannot make the buyer run pillar to post this way. The ultimate responsibility of refund lies with Flipkart . Own up .Don't givee this mumbojumbo that refund is made. I already told you. 215 is refunded, Rs 215 remain . I will not contact PhonePe from my side. You do it please. Also tell me of a contact person with PhonePe if you are incapable of resolving the issue.
Auto-Response[protected]:19:18 )
Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 24 hours.

[This is an auto-generated response. Please do not reply to this email.]

Thanks,
Team Flipkart

These guys are useless at resolving my refund issue

They just sent me an SMS
Refund Update: Thanks for reaching us. Seller has refunded ? 215/- to your bank account on April 14, 2019 with the Bank Transaction Id: IGAFWYNKQ6. This amount should have been credited by now, as per the standard banking procedures. Regards, Flipkart

The funny thing is I already know that. I want a refund of the remaining 215 Rs.

Flipkart Reply!!!

Verified Support

Apr 29, 2019

Flipkart Customer Care's response We will revert on it.