Flipkart — Rejecting refund or replacement for a faulty phone.

Motorola Fusion+ was delivered on 25 Sept, started having issues, thought normal, then started facing it more frequently then contacted flipkart on 29, no resoluteness yet!

Device Issues,
- WiFi disconnects randomly, doesn't work well. (My Wifi router is working perfectly with my all computers and other devices)
- Google map direction issues.
- Heating issues to some extent, more than average.

They are rejecting the request without solving any of the issue, i have done all the troubleshooting steps including reset the device multiple times.

Technician visit has been done 2 times. Worst customer service, told all the issues to the technician and he went to mark the issue as solved after using the phone for just 5 minutes in the first visit, 2nd time same technician came and said we cannot sit for long to see if issue occurs and checked device only for 2 min. He said, he will put the feedback that customer is having issues and not satisfied with the resolution, But then flipkart went ahead to mark the issue as solved without doing anything.

Have been calling the customer support multiple times, 15+ times in total.I want refund, i dont want to face same issue ever again. Its been a week, wasting time calling the support without any hope.

Solve the issue or lose a customer forever!!! Will cancelling all current orders and will terminate my account forever For sure. Because i have received the worst support even after being a loyal customer here.

Order ID: OD[protected]
Order Date: 21 Sept 2020
Delivery Date: 25 Sept 2020
Mobile no: [protected]