[Resolved]  Flipkart — replacement rejected :manufacturing defect: dust inside camera: moto one power

Address:	560034
Website:	www.flipkart.com

Hello,

Order number : od[protected]
Replacement id:[protected]
Affected product : moto one power mobile
Imei number : [protected]

Problem : dust inside camera lens which leads poor image quality. (Manufacturing defect)
Issue reported on : nov 02 (Valid return policy date)

I've ordered two similar mobiles motorola one power imei numbers [protected], [protected]. Received them on october 23rd. (Big billion days time) (Return policy valid till nov 02)

Some problems found in mobile imei [protected] like poor camera clarity so that, raised replacement from my flipkart account for the same on nov 02, 2018, same day approved for replacement.

On nov 04, replacement delivery arrived to my home. Here the problem starts!! The delivery person has refused to deliver because, his return document showing that the mobile imei [protected] has to be replaced which is had no issues.

As i am an end user i have only option to raise return against orders in my flipkart account webpage. But there is no field to select imei while raising return since i’ve bought two similar mobiles.
It's not completely my fault with wrong imei updated at return details!!
I'm not aware about what is going on flipkart background after user clicked "return"

I’ve called customer care to complaint regarding this refused delivery. I was tired of explaining him about issue…finally i made him understand after 15mins.

He raised new return request against affected phone, but this time he introduced new process called “technician visit” (100% unprofessional technician) by jeevs to confirm the phone has really camera issue or not before sending replacement.

He came on 7th nov, technician assigned by flipkart came for tech visit, i have explained camera issues to him. Then he inspected my phone he found that there is a white dust particle inside camera lens (I got shocked about i got defective phone from flipkart), this should be the root cause for poor image quality of camera. Moreover, he assured that you should get replacement for this defect.
He took picture of the affected camera lens and went.
End of same day i got notification from flipkart app that saying your return request rejected. What is this??

[refer the attached image which showing dust inside camera, order history]

Again i called customer care to know the reason for rejection of replacement, they said that “sir, our technician concluded that your phone in good condition. So we cancelled your replacement” how clever they are???

I frustrated like anything again i called customer care, i lost my total energy to make them to understand, their words even more frustrating “we can't replace now” since you have crossed return policy end date. Hence, please visit service center get it repaired!! They are not ready to accept as i already addressed return on nov 02 which falls on return policy period.

Thereafter, i am restless after so many mails and instance ids in which many are not responded or responded improperly saying “sir, please wait for 48 hours and assuring that we will provide best class solution with in that.. Only fake promises since last 10 days”…

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1. None of the above incident tickets resolved!!! Just getting auto replies saying that wait 48hrs.
2. Closing as customer not reachable, but honestly no calls, missed call alerts even though i’m reachable all the time.

I'm a flipkart customer since 5+ years.. This time worst experience i had...

I request this forum to take convey necessary information/actions against flipkart

Thanks and waiting for resolution,
Gopinathan
Contact details:
Agn. [protected]@gmail.com, [protected] (Email, phone numbers are registered with flipkart)
[protected]