[Resolved] Flipkart — Stone was found in the Package instead of Mobile Phone LG G4

Nahusha Jhingade

from Bengaluru, Karnataka

Address:	560102
Website:	www.flipkart.com

I had placed an order for LG G4 Mobile through flipkart. When I opened the package to my shock I see that the seal of the cellphone box was broken. And to my horror when I opened the box I see a big Stone in the Mobile Phone Box. There was No Mobile Phone in it in it.

Product Ordered: Mobile/H818MG/LG G4 (Mettalic Grey 32 GB)
Order ID : OD[protected]
Tracking ID : FMPP[protected]
Sold By: RK Enterprises, Suraj Kund Road, Meerut - 250002

Its shocking to see this kind of fraud happening at Flipkart. When I called the customer care, they say they will send a replacement and their seniors will get in touch with me. Until now i havent received any call back from Flipkart.

This is highly unethical and unprofessional attitude by flipkart. It is the duty of Flipkart to ensure that genuine products are sold to customers and not stones in the package instead of the Mobile.

I want my new LG G4 Mobile and I want serious action to be taken against Flipkart and this Seller RK Enterprise Meerut Registered with Flipkart.

I have attached the pictures of the fraud that has taken place as proof.

I request Stern action to be taken and a new LG G4 Mobile phone be delivered to me at the earliest.

Thank you
Nahusha

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Jan 16, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Nov 05, 2016

Updated by Nahusha Jhingade Looks like My complain is on deaf ears. Its more than 12 hours now. Not a single response or call back from Flipkart. I have been calling them continuously since morning and the only reply I get is please wait. We will try to resolve your problem by Nov 7th. They do not even assure of what steps are they taking to resolve the matter.

Its ridiculous response, as I have paid full amount of Rs.26000 almost 12 days back and Flipkart has delivered Stone in a box instead of sending the product I purchased from them.

Hope someone is reading this message and some action is taken.

Regards
Nahusha

Verified Support

Dec 15, 2016

Flipkart Customer Care's response As the issue had been addressed .

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Comments

Jeevan Prakash 1

from Visakhapatnam, Andhra Pradesh

flipkart is offering fake products like shop clues.even i received lumia 550 with a tampered seal.when i contacted the seller they were saying that seal has been tampered due to demonestation and as per government orders.i contacted the customer care and they said that it is not possible and they have refunded my amount.so think twice before ordering from flipkart..better go to snapdeal and amazon