| Address: Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout Bangalore Bangalore District Karnataka India 560034 |
To :- Flipkart Customer Support / Management
From :- MILLY DAS, [Address :- C/22/06, Kalindi Housing Estate, South Dum Dum, Kolkata, 700089], [Contact Number :- +91-[protected]],
Date :- [03rd, October, 2025].
Order Details :-
Order ID :- [OD[protected]],
Courier & Tracking :- Ekart Logistics :– [FMPP[protected]],
Delivery Personnel :- Sumon Chatterjee, Lake Town Branch Hub, Contact Number :- [+91-[protected]], [PIN 104].
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Dear Sir/Madam,
I, the undersigned, hereby formally bring to your attention a serious grievance and legal complaint regarding the conduct of your delivery executive, Sumon Chatterjee, who delivered my above-referenced order. His behaviour during the delivery was highly unprofessional, aggressive, abusive, and in direct violation of Flipkart’s standards, customer service obligations, and ethical norms.
Factual Account of the Incident :-
1. Aggressive and Intimidating Behaviour :-
Upon arriving at my residence, the delivery executive displayed hostile and aggressive behaviour, making me feel threatened and intimidated. His attitude was entirely unprofessional and unacceptable for any individual representing Flipkart in a customer-facing role.
2. Use of Extremely Dirty and Offensive Language :-
During the interaction, Mr. Chatterjee used extremely vulgar, abusive, and obscene language directed personally at me. The language was insulting, humiliating, and constitutes verbal harassment, which is entirely unacceptable under Indian consumer protection laws and workplace ethics.
3. Dismissive Response to Accountability :-
When I informed him that I intended to report this behaviour to Flipkart, he dismissively stated that he is “unbothered” if I report the incident. Such a response demonstrates a complete lack of accountability, negligence in professional conduct, and contempt for customers.
4. Violation of Consumer Trust and Brand Reputation :-
The conduct of Mr. Chatterjee has caused serious distress, emotional discomfort, and humiliation, and has resulted in loss of confidence in Flipkart’s service standards. Allowing such behaviour to occur represents gross negligence in staff training, oversight, and service delivery, causing face loss to Flipkart.
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Legal and Ethical Implications :-
The aggressive and abusive behaviour of your employee constitutes verbal harassment, emotional distress, and violation of consumer rights under the Consumer Protection Act, 2019.
Flipkart has a duty of care towards its customers, including the responsibility to ensure its employees act professionally and respectfully.
Failure to take action against such misconduct can result in legal liability for damages, loss of brand reputation, and escalation to regulatory authorities.
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Demand for Immediate Action :-
I hereby demand that Flipkart :-
1. Conduct a comprehensive investigation into the actions of Sumon Chatterjee.
2. Take strict disciplinary action against him, which may include retraining, suspension, or termination, as deemed appropriate.
3. Implement preventive measures to ensure that no other delivery executive engages in similar misconduct.
4. Provide a written acknowledgment of this complaint and detailed information on the actions taken.
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Notice of Escalation :-
Should Flipkart fail to take prompt and effective action to address this matter, I reserve the right to :-
Escalate this complaint to the Consumer Forum under the Consumer Protection Act.
File complaints with police and relevant authorities for verbal harassment and intimidation.
Publicly report this incident through media and social platforms to protect consumer interests.
Pursue legal remedies for damages caused by emotional distress and loss of brand trust.
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I expect Flipkart to treat this matter with the utmost seriousness and urgency and to provide a formal response within 48 hours of receipt of this notice.
Sincerely,
MILLY DAS,
[Address :- C/22/06, Kalindi Housing Estate, South Dum Dum, Kolkata, 700089],
[Contact Number :- +91-[protected]].
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