Flipkart — Washing machine purchased and installlation not done as promised

Urgent: Escalation for Non-Installation of Washing Machine – Order OD[protected]**

I am writing to express my serious concern regarding the installation delay for the following order:

Order ID: OD[protected]
Product: LG 7.5 kg Fully Automatic Top Load Washing Machine (Grey)
Delivery Date: 19 May 2025 (as scheduled and promised)
Installation & Demo (Promised Date): 20 May 2025

Despite the assurance that installation would be completed on 20 May, no technician has visited. Instead, a demo cancellation was communicated without any prior consultation or consent from my end. I was later informed that the installation would occur within 2–5 days—however, it is now 23 May, and no action has been taken.

I raised this concern with your representative, Ms. Nishika Mittal, who acknowledged the issue and assured that installation would be completed before 26 May. I wish to highlight that this date is dangerously close to the replacement policy deadline, and I fear any further delays could make me ineligible for replacement if required.

Additionally, I must point out:

I have purchased this appliance on **EMI**, which adds financial stress given the lack o[censored]sability.
LG’s warranty terms require professional installation**, and self-installation may void the warranty.
This ongoing delay has caused **significant inconvenience, distress, and distrust** in Flipkart’s post-purchase service promises.

This experience feels nothing short of harassment, given the repeated follow-ups and unfulfilled commitments. I request immediate escalation of this issue and urgent resolution with the installation completed by **24 May 2025** at the latest.

Please treat this matter as **urgent**. I[censored]nresolved, I will be compelled to pursue further action through consumer grievance channels.

Awaiting your prompt response and resolution.