[Resolved]  Flipkart — worst customer service and never buy from flipkart

I have taken kadence x3 mini which was delivered to me by flipkart on 25th sep 17. After using for 3 days i found i need a bigger midi controller keyboard that was x4 mini. So i contacted flipkart after sometime on 3rd oct. They said they will help me as fast as possible but 2 days passed and my 10 days replacement policy was gone now and just one day before on 5th oct a i guess. The senior executive of customer service said that he can only give replacement on the same product that is i should only order x3 mini if it was damaged even if the seller is happy to rrplace it with x4 which would cost me 1500 more. But flipkart didnt even gave me the seller info. I contacted many times no one helped just saying "sorry sir we cant help u" so the senior executive told me to take the contact info from google. I did and found the seller cause he was quite popular. Then i contacted him he accepted and i sent him the money but now when i received the order it was a used not working 0 rupees value typing keyboard not a musical instrument midi keyboard. So i contacted him we after going through all solved it. And this all happened because i bought from flipkart. I wasted my 5300 rs. They say they have a stupid replacement policy which clearly they dont have a dictionary and understanding of what online replacement means cause tgey want to cheat and decive people to buy from them. But they also have a customer satisfaction policy which when i pointed out they didn't even speak. No sound from them just put the call on hold. Cause clearly they follow stupid replacement policy but not customer satisfaction policy. I have bought many times online from amazon and snapdeal. Believe me they are really have good customer service and they dont deal frauds or keep cheap and cheating like some trillion day or big fraud day to cheat customers. Even u may get the product a little price like 100 but u will be satisfied. Never ever buy from flipkart. After getting the product they wont even listen what u are asking them why is customer service there? To help us if the problem is created or was there. But on flipkart they wont even try to solve ur issue. The customer service is only to check orders and dates which i can do it on my phone.