Ford India — ECO Sports / with in two year 2 tyre blast and one windshield blast
Request your intervention here, this is for the 3rd time i was facing issues with my FORD car, initially i faced issues with poor quality of tyres (occurred twice).
Now the issue is with window glass, glass broke itself while travelling, pictures attached for reference below is incident detailed explanation:
While I was travelling to my office in morning and suddenly I heard a glass blast sound happened while driving, I immediately stopped my car and found that front passenger side window glass is all cracked. To my knowledge no vehcle was passing by when this happened as I was on Gurgaon Delhi tool road, the road was pretty wide hence I don’t think somebody has thrown a stone at my window from other side of the road, I drive with all windows rolled up and A/C on. I reported the incident to FORD customer care at the same time and got information to reach your nearby FORD store and I went to Tanishq Gurugram.. They inspected and write an email to FORD team with the pictures of car and informed that there is issue with the glass but not able to rectify the exact reason, the car was running at 65km/hr.
Request you to please help with replacement of the glass and help me with a solution as this has happened many times and everytime need to chase FORD for solution,
I am quite unhappy with the kind of response on service support being provided by the FORD India team. I chose FORD ECO SPORT Signature Model based on the increasing presence and popularity of FORD products at national and global level both but with this kind of customer experience I am feeling as if I took a wrong decision. Within a year I am facing such a problem and I am not a 1st time buyer. I have been running the car for the last 12 years and I possess Maruti Suzuki DZIRE / Renault KWID but I never ever faced any such issues with these globally reputed Car makers.
I though a brand name like FORD is due to its valuable and happy customer experiences but I had a immoral and unsatisfactory experience and not feeling safe driving my car anymore.I have been trying with customer care regularly and FORD dealership for this permanent solution, but no proper response. I am hopeless at the movement and really regret buying a ford car.
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Ford India customer support has been notified about the posted complaint.