Ford India — ecosport 1.5 d trend - hp 44413

Address:

Nashik, Maharashtra

My EcoSport 1.5 D TREND+ -HP44413, CH NO- MAJAXXMRKAHP44413
Mate with an accident on dtd: 01.05.2018 at 08.00am from Nashik (MH) to Nagpur (MH) after @120kms from Nashik front driver side tyre burst and vehicle went to wrong side while controlling vehicle it was turn around and we means my Wife, Son & Me (Ajay Dhote - Driving car) mate with a accident.
ME and my son was safe but wife had head injury he was admitted for treatment.
My Complaint is :-1. Why tyre burst? after investigation ford team said that it is on side cut but I'm not satisfied with this answer. May we loss our all family member due to this incident.
2. On same day dtd: 01.05.2018 vehicle lift and reach to your dealer next day log the claim, but still issue not resolve by Ford & BAJAJ ALLIANZ GENERAL INSURANCE COMPANY LIMITED. as this is first policy, we took the policy after referring the FORD only.
3. Now today complete 40 days over for this instance but still I'm not know what will happened, but dealer parking charge @Rs250/day bourdon on me.
4.BAJAJ ALLIANZE asking me to reduce the insurance cost as there repair cost and salvage buyer cost not match with insurance value. and if vehicle repair they will give only approved amount not as per ford estimate given for repair.
5. If vehicle gone for Salvage then I have to pay 5% estimate charge to Ford dealer as per Ford given estimate to Bajaj Allianz, not as per they serve and accepted. Means one side Bajaj Allianz not consider the Ford Estimate and other side we have to pay 5% as per Ford, this is not correct for customer no transparency in Ford dealer estimate or Bajaj Allianz not taken the Ford estimate in consideration.
6. In all above case I'm completely frustrated how Ford India work? no customer satisfaction as well as no transperancy with insurance company, no time limit for insurance company and it is earning money source to dealer, and customer who saved our life and his unlimited liability save the life by god grace and Dr. treatment.
7. Pl. help me out, I'm your corporate Customer working in Bosch India LTD., I have strong belive on value systems of FORD.
8. Requesting you once again pl. help me to come out of this situation