Ford India — Ecosport/faulty clutch plates

Address:	New Delhi, Delhi, 110086
Website:	www.india.ford.com

Dear Concern,

I would like to bring your attention regarding on serious & common problem with Ford Ecosport. The clutch become quit harder and its not working properly. From the first impression it appeared like a clutch problem to me. Later the service center called me and told me it is a clutch plate problem. They told me it is my fault, I don't know proper driving, you use clutch too much and company told they wont pay for it and I should bear the expenses.

I drive my car single handed around 16500 km till date. I have 11 years of driving experience and driven more than 20 lakh km and have not faced similar issues in other cars but service center clowns had the nerve to blame to me for the clutch problem. This is definitely a case of faulty clutch plates. Kindly help me in this case as the replacement charges are very high and fault is not on my side.

I think there is drastically some problem in ecosport clutch, as i see so many owners are complaining about clutch problem. Now this is the time company has to seriously look into the matter rather pointing fingers on the customers. Its better to recall and check for the problem.

I know very well you guys would not be surprised to see this email because same issue already raised by many customers & you guys are master and know how to handle your customers. You should try to investigate the problem in proper manner instead of start point out and blame game with your customers. This type o[censored]nprofessional and arrogant attitude definitely will effect your business sooner or later. I am going to share some data here and see how you guys are serious and capable to resolve your customer complaints.

The customers would not expect this kind of response from such good reputed company.


Complaints 535
Responses 14
Resolved 7
Satisfactory Rating less than 2%


Ford has been in news over its recall of EcoSport in Australia to fix a problem with the wiring harness that connects the curtain airbags, seatbelt pretensioner and side impact sensor. Now it appears that the same issue has affected the SUVs sold in India too.


Currently car is at below service center: My complaint number: {SrvReqNo:[protected]}. Pls see what you can do from your side and help me this. Brands like Ford have a standard and cannot blame customers in this way. Chassis number: MAJAXXMRKAEA53050 (Service center: M/s Harpreet Ford, SSI - Jahangirpuri New Delhi-110033. Yesterday i received a call from services station regarding wave-off of 25% but i refused that proposal and i am very much clear on this i am not going to pay any single Rupee for that. I had a very bad Customer Experience there and made me think that there is not Customer Value Management and Customer Satisfaction at FORD Service centers.


I would like to discussed one more experience with Ford company. When i purchased my Ford Ecoport car (DL 10CF 7323) from Harpreet Ford G-3, Sewa Corporate Park, M.G.Road Behind H.P Petrol Pump Gurgaon Near Iffco chowk 12210 Gurgaon-MG Road. There were two gentleman's Mr.RAVI KANT(+91-[protected]) & Mr.MANOJ(+91-[protected]) both were working as a Sales head & Sales Executive in above mentioned branch. They promised me to provide car Fog lamps free of cost worth of Rs-9000/- but unfortunately still pending. When i tried to get in touch with both guys they don't have gutsy to reply my call latest. There are so many gap in commitment V/s delivery.


Please share your grievance to the MD email id is nothing but an eye wash and all the communication remains in the cold storage without any action. Inaction will substantiate this inference and must be shared with masses at large this inaction as an evidence.


I request you to please study and revert immediately if at all you have concern for your customers or else will be assumed that you are requesting me to take up the matter with masses at large through print and electronic media and also to initiate legal action under specific sections suitable for customer rights.


Regards
Rajesh Kumar