Ford India Complaints & Reviews

I would like to bring your attention regarding on serious and common problem with Ford Eco sport. The clutch become quiet harder and it is not working properly, On2.3.2016 at 7.50 am my Ford Ecosport vehicle was suddenly break down at Luz corner signal Mylapore and it was not moved.Suddenly I called Ford Road Assistance Service, the vehicle recovery van came on 6.00 pm evening and it was taken to OMR workshop of MPL cars Perungudi.After attending the fault it was told me that the clutch is damaged and it has to be replaced. I purchased car only in the year 2013.I drive my car single handed around 13000 km approximately till date .I have 10 years of driving experince and driven more. The service enginer told that clutch part is not under mechanical defect and it same will not be under warranty ( 4 years contract has been taken by me). Further the spare part ie clutch part is out of stock and it is not available now. I am senior citizen and open heard surgery done recently by me. I request you to do service early and to replace the clutch part free of cost i, e it is only mechanical defect which is covered under warranty

Dear Ford,

I bought my New Ford Figo 2015 Titanium model recently and drove for nearly 9400 kms. It is self driven.Since two days I started facing issue with clutch and after giving it for service, I was told that the clutch has to be replaced which would cost around 10, 000/-. I have been driving for last 5 years and drove many cars(Toyota Corolla, VW Polo, Swift) without any problem. I am aware that clutch problems would arise due to bad driving habits such as riding the clutch, holding the car on the clutch etc., which I would definitely would not do. I have had so much of trust on Ford for its built quality and bought this New Ford Figo even though there were several other manufacturer options to buy from. But I am really disappointed with this incident and sorry to say that I lost my trust on your quality make.

My Chassis Number: MAJGXXMTKGFU29457

Please can you guys look into this issue seriously, as I am seeing so many complaint threads on clutch plates issues from Ford make. Otherwise, it will definitely cost you badly and customers will soon lose trust on your quality make and will start ignoring products from you because quality is the main thing which customer would look for in any product.

Hoping for a response on this.

Thanks in advance.

Regards
Naga P

I am VERRRY Happy!!!

Hi FORD Service,

The MPL FORD Service Centre in kovilambakkam has Successfully completed 3 months which i have submitted my own car ford figo diesel TN 14 B 0130 after the accident ( towed by own for 25 KMS ) on Nov 2015 (1 month in Body shop, 1 month in service centre and 1 month after insurance parts arrived ), still car has been not touched by Service persons. ( i may have appreciate the persons whoever WORKING ). Now has started the 4th month...I'm Waiting... is this Legal Justice, I'm proud to be an INDIAN. by Senthilkumar. [protected]

Dear Sir/Madam,

I Would like to log a complain of fraud and cheating against M/s
Jayshree Motors Pvt Limited, Jamshedpur

I had bought an Eco sports Trend from M/s Jayshree Motors Pvt.
Ltd, Jamshedpur on 20th December, 2015, bearing Chassis no
& engine no: MAJAXXMRKAFT83343

While selling the car dealer had confirmed me that its a new car
with 100 PS engine. Even during test ride they had shown a 100 PS model.
On being delivered I got a suspicious of car being old model because
its wiper and indicator console units were in opposite direction.

All new Eco sports has Wiper on right side and indicator to left side
of driver. But my car has reverse setting.

On inquiring they told Eco Sports Trend + & Titanium (being high end
variants) have Wiper on right side and indicator to left side of
driver but as Eco Sport trend is lower end model has opposite
setting. On asking them to confirm in writing sever time, they
use to verbally confirm that its a new car with 100 PS only consoles
are fitted in opposite direction as its lower segment car.

In spite of requesting dealer several time to give me a written
confirmation when they failed I wrote to Ford India Ltd giving
reference of chassis no [SrvReqNo:[protected] and SrvReqNo:[protected]]
and came to know that its an old car which was manufactured in
Aug'15. This was the first time that I got clear confirmation that
car was a 91 PS model vehicle. When I took up the matter with the
dealer as advised by Ford India Call Centre Service (Attached in
trailing mail) they started ignoring me and always asked for some
more time to resolve the issue and each time confirmed that they shall
look into the matter. Later they also offered me to provide a Roof
rail or spare tyre cover as compensation for their mistake.

During mean while (on 13th- 14th Feb'16) I had gone to Mandarmoni, on
my way back my car's left side front tyre ripped off completely and I
near missed accident . I was driving on National highway when this
incident had happen.

They say its not manufacturing problem and asking for money for
replacement of wheel.

On asking why they have sold me an old car, earlier they were saying
it was by mistake they had delivered old car but now they (Mr Arun
Khendalwal) telling that they had given me a discount of Rs 8000
which was not available on other car which were being sold in Dec'15 .

They have cheated me and now to make me drop the case offering
accessories for worth Rs 15000 accessories.

But I want to lodge a complain and get my car replaced with the new
model which I had intended to buy(being a 100 PS model). If I had know
that they were offering me old car I would have waited for new car
rather than buying an old.

More over I feel they might have sold me a demo car which is used one,
because the way tyre has ripped off I'm sure its a used car.

Also I would like some serious action to be taken against M/s
Jayshree Motors Pvt Ltd, specially Mr Arun Khandalwal & Mr Amit
Sharma, who have been harassing me all the while.

I request you to please look into the matter on urgent basis. As I
have been trying since last two months to reach out in person or
through mail to Ford India directly but could manage to only speak to
your customer care.I fear in such a case, as I am not been hear
properly I will be compelled to approach Consumer Court and file a
case of cheating as I don't see any other way out .
Thanking you in anticipation of proper investigation from your side
and adequately addressing my problem by replacing with new
car.

Regards,
T Raghu Varma
[protected]

I own a Fusion TDCi 2009 it recently developed some power steering problem and the service center recommended changing the steering (both lower and upper). First they said the part was not available and had to be ordered and was going to take about a weeks time which eventually reached after a month and 4 days. Anyways i dropped my vehicle at the service center and was supposed to get it back in the evening the same day, but since then it has been 20 days approx and still nobody has bothered to give me a call about the status of my car. I had to hire a car for my daily use because of this and I have to pay for the same from my pocket while as i should have been provided a replacement from the service center.

Second issue i am facing is: Even the smallest parts are provided at a very high cost by the service center and every time i go for something they give me the same excuse "the company has stopped the manufacturing of Fusion and therefore parts are not available, costly and other stuff of the same sort". I fail to understand, If Ford has stopped manufacturing Fusion, where lies my fault and why am I made to suffer.

Till now i have owned 4 ford vehicles and i was very happy with the brand for the quality of their products and the level of comfort these vehicles offer, but due to these problems i am starting to think otherwise.

I am owner of ford figo for the past 5 years and during the second year of purchase the car had developed injector problem. As the car was under warranty they replaced the injector and told me to use the car often to keep away from such problems.They also told me to change to other diesel station. Now again the same injector problem has been identified. As the car is not in warranty they are charging me 20000/- to replace the injector. I found that lot of people are facing the same problem. some consumers are so fed up they are not recommending this car to any one. some are also joking that ford is relying on its injector sales for survival.
why is ford not doing enoughto set this problem.

Dear Sir,
Please deactivate my aircel postpaid number [protected]. Hereafter i dont won't to use this sim. My i'd card details image attached given below.

Kindly do the needful

I Mr. Sasi Kumar purchased Eco Sport (Black) on Sep 2014 bearing Reg. No. TN 05 AY 0090, chasis.no- MAJAXXMRKAEP17476, Eng.no.-EP17476 and maintaining vehicle in Chennai Ford. I raised complaint on Dec 10th 2015 for starting problem but they denied continuously picking my vehicle for service for long days, after my continuous follow-ups Jan 5th they picked my vehicle. Till this date I have not received single call from the service centre about my vehicle and even if I call they are saying they will call us, till this time I don’t know the status of the car, even ping Service Advisor ([protected]) more than 40-50 times.
Previously I have been used Maruthi, Hyundai, Volkswagen but I never seen feckless brand like Ford and their Service Centre Chennai Ford. Because of their negligence I distress and got mental agitation, and I propaganda my worst experience about Ford and about Chennai Ford to everyone whoever i meet daily, because no one should get worst experience by spending lacks and lacks of Rupees to purchase a car. Daily am spending Rs-1500/- for call Taxi, even own a car. I can’t express my grievances in mail, I need to meet MD of Ford and higher official of Service team, to express my unpleasant experience. Kindly arrange meeting otherwise I need to force to go to another level to get piece of mind.

Purchased a new Ford Figo, Titanium on 22nd Jan 2016 from Sai Agencies, Bhopal, MP with prior Booking. Despite that waited for almost 5 hours. Even after wasting office hours, accessories provided on purchase are pending like Perfume, Key chain, etc. Surprisingly low cost products are not available?
I also take this opportunity to convey that buying in Jan 2016, obviously manufactured in 2015, No concession on rates!!
My expectation & experience with FORD had been so far good. Unfortunately this time " A negative impact is set in".

My Ecosport white color 2014 model got stolen from my house parking on 1st feb 2016. During purchase, company said it has the unique key and remote key which can never be copies and re-made unless approved by ford and it has mobiliser which helps buyer to track the car in case of any emergency,

Now, its been 3 days my car is stolen and I am chasing police and ford people.
They all saying it cannot be tracked and Harpreet ford sales manager, , Gurgaon saying very easily that every car can be stolen and keys can be made without any hassle.
They are not ready to help in terms of tracking of car by any given chance.
This car was my life made up of my savings and it was very important for me that leads to material and money loss.

Police is not asking colony guards who are the major suspects of this crime.
I have cctv footage also showing my car is being stolen at 3.:12 am.
Nothing can be used as a evidence as said by Police rigorously.

what to do ???
please help

I own a Ford Eco sport (TITANIUM). Had been on a trip lately the car is just 15 months old approx. To our shock THIS Tough CARs' alloy wheels got RUPTURED and TWISTED in one trip itself. Even a greater shock to us was that the RUBBER TIRES were completely fine. SO THAT MEANS THE ALLOY WHEELS WERE EVEN MORE DELICATE THAN RUBBER TIRES. Moreover when we mad a complaint to authorities then instead of helping us THEY BLAMED IT OVER TO SOME "EXTERNAL IMPACT". A great seeming technical term concocted to BLUFF THE CUSTOMER AGAIN. This is what you WILL GET WHEN YOU BUY FORD CARS. Being a responsible citizen I felt it was my duty to post it on platform for other customers to know what they will get in the name of TOUGH SUV range. CHEAP DEFECTED ALLOY WHEELS. After buying this costly car we ended up with a rs. 15, 000 bill in name of alloy wheels and SOME GOD KNOWS' EXTERNAL IMPACT. SO NEVER WASTE YOUR HARD EARNED MONEY ON FORD CARS... NEVER BUY THEM... CHEAP STUF[censored]NDER A HIGH FY BRAND NAME... CHEATERSSSSSSS... FORD... A CHEAT BRAND

My vehical number: py 01 bw 7879
ford ecosport
we buyed this car from pondicherry showroom at one year back now its start troubling( engine problem) we sumbitted the vehical for service one month before still now they are not delivering. The mechanic in the showroom are saying its a manufacturing defect.

I am using Ford Figo car for 2 years 10 months, the car is under third year extended warranty currently till Feb/2016.

I am doing all my body work in Ford showroom only.

Currently Bubbles are formed in the Front LH door near to waist area due to rust, Please find the attached image foe the same.

This is the quality of Ford paint work you provide in cars which cannot withstand for three years also, then why should customer buy ford car when its paint will get rust in three years.

When i approached service they say they can support only 50% for the rework, is it my fault for the poor paint quality in your car.

I want this issue to be rectified and give to me under full Warranty

I own a 1997 ford e 150 van.what a joke! total fail! nightmare to work on, drives and handles like a boat at sea and something breaks just about everyday on it. cheap plastic parts everywhere.terrible seating and interior, rounded dashboard is retarted!, junk stereo, and more annoying quality issues . prone to rust and poor quality paint. electrical problems ! exensive parts heat and ac system prone to failure, trans and axles are junk! burns oil, exploding park plugs etc etc![poor engine design] i will never ever buy another ford again i do not trust this vehicle to go on a long trip in . cheap cheap cheap! spend more for quality . resale value? even the junkyards dont want them. every other ford i ever owned also had problems all the time too. my 93 gmc van is 4 times the quality this stupid ford is . dont buy a ford!

Sir I'm having a tboard Figo car. My car got an accident. I'll gave it to near by ford service station. Rock City ford trichy. But more than 4months, there is no response. My car is in same condition at when I gave it before 4months. So pls inform them to clear my car in accident condition and make them it to new.. Thank u

I have been trying to buy Eco sport from last 2 months and looking for test drive.Unfortunately there is no prompt support from this dealer. They just give a call and schedule date to test drive and will never turn back. Inspire of giving feedback to customer care it goes in vain. They just say thank you for my valuable feedback and will come back. But they never revert. I request to ask some otherr dealer to contact me for test drive.

My car ford ikon registration no. DL2CM 9072 IS parked at RAJHANS FORD DHANBAD JHARKHAND with a complain of over heating . The authority over there is saying that it is non repairable and things has to be changed the cost will come up to one lacs. If this is so that means Ford cars are defective and dies after one lac kilometer. It is very strange . I will market against your product I am working in bank and in advances will stop people taking ford vehicle . I did a great mistake by opting ford vehicle.

I met with an accident with my ford figo titanium & hit it from the front. I got radiator, Air-conditioning system, engine mounting etc damaged but my AIRBAGS did not open. I just got lucky to keep away from the tragedy and I have not got any proper reasoning from ford service center executive rather they gave me their words that this kind of problem happened with ford. I need a proper explaination why even I after paying so much for the top end model and all the features like ABS, AIRBAGS etc. I have not been feeling save driving a ford now.

I have purchased a used Ford figo car registration no RJ14CQ0548 from a used car dealer on 20th May 2015 in Jaipur Rajasthan. This car manufactured in 2012. On 13th June 2015, my car is demaged in fire due to short circuit (manufacturing default). As per Ford India, reason for burning was non Ford fitments I.e. audio system and rear parking sensor. As per my knowledge, if this instance could happen due to audio system and rear parking sensor then the fire must be in the desk board and should have destroy interior part of car but in this case short circuit point was in head light which I never changed yet I have written mail to Ford India and asked below mentioned facts- 1. Can any short circuit happen in head light of Ford car due to fitment of audio system/rear sensor? 2. How many dealers are telling truth/informing to customer that non Ford fitment are not allowed in your cars? 3. How many short circuit cases you faced in Ford cars from Jan 12 to till date? 4. How many objections you received for technical issues in your car? I have not received any revert mail from side of Ford India. I have finnally sold my car and beared loss of Rs 1 Lacs. I want this mony back from Ford india.

I had given my car as there was a gear problem they had made a bill of 72000 but the problem was not solved again I gave my car for repair they said That parts are not available again made a bill of 13000 I request you to take strict action against them