Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge.in / Accelyst Solutions — Complaint against freecharge

snehashish suraneni

from Delhi, Delhi

Address:	521230
Website:	www.freecharge.in

Dear Sir/Mam,

Free charge registered email:[protected]@gmail.com

Mobile:[protected]

ORDER ID: FCLW[protected]

I have made a bill payment for BSNL Landline.

The order is successful but the amount is not yet received by bsnl.

My payment is also not update as they claim that they haven't received Rs.405.

Please check this with BSNL & process it immediately or refund the amount straight away.

Any delay will result in disconnection of my connection due to freecharge

Regards
Snehashish S

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Jul 25, 2016

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Jun 23, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer, Thank you for writing in! We regret for the inconvenience caused during your recent transaction with us (order ID FCLW[protected]). As per our records the transaction was successful and the service provider has confirmed the same with the reference ID FRC[protected]. In case the payment is not updated in service provider portal, the payment will be updated in your next bill. Alternatively, you can also contact the service provider to confirm the same by providing the reference ID FRC[protected]. Please feel free to reach out to us if you have any further queries. Happy FreeCharging, Customer Success Team www.freecharge.com For Faster Recharge experience download FreeCharge Mobile App. Now Available on Google Play Store and Apple App Store P.S: To ensure safe online transaction, refrain yourself from sharing your account / card information with anyone.