FreeCharge — Not receive the cash back as promised

Address:	Mumbai City, Maharashtra, 452001
Website:	www.freecharge.in

After complaining since last 3 days and still i have not received a fair resolution, this is last time i'm giving this mail...

On a month of december, i had made 2 order to foodpanda by paying through freecharge money...

1st on 9dec (Fri) 7:59 pm of amount rs.171.68 and did receive the cashback of amount rs.59 (Order id : [protected]@1_12pin1)

2nd on 17dec (Sat) 9:28 pm of amount rs.260 and did not received the cashback of amount rs.65 (Order id : [protected]@1_11pin1)

As per your terms & conditions the offer is valid for twice per user, and also valid till 31st december!!! (See the picture no.3) but according to that i didn't received the cash back.

I have given all the proof to prove that i didnt received the cashback for my 2nd order of a month (Order id : [protected]@1_11pin1)
I have given all the pictures to prove that, but still i did not given a solution from you.

Now im sending all the proofs again and request you to give me what the freecharge had promised to me, or lastly i have to give my multiple complains to consumer forum against freecharge for false promotion and promises made to consumers.

And before making the payment i also did received the notification of cashback rs.75, but did not received!!! (See picture no.4 for an example)

Please see all the pictures carefully and then reply to me...