Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge Payment Technologies / Freecharge.in — Amount debited from account without booking bus tickets

Nazeeruddin N

from Hyderabad, Telangana

Address:	500085
Website:	www.freecharge.in

Hi,

I have booked tickets in Redbus.in 17th Oct 2016 and paid through freecharge; Amount got debited from my bank account and ticket is not booked. There is not toll free number for freecharge; I have sent email to [protected]@freecharge.in but i did not received any response from them.

This is really a fraud, for the first time a week ago the payment is successfull, but when we do the bigger payment, they are doing these kind of fraud.

Please help me in this regard.

Thanks,
Nazeer

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May 24, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Oct 17, 2016

Updated by Nazeeruddin N Below are the transaction id's.

Transactions:
1. 87470253_1
2. 87469175_1

Verified Support

Oct 17, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Nazeeruddin,

Thank you for writing in!

We understand that you are concerned about the recent transaction attempted on Redbus.

As per our records, transaction against the order ID 87470253_1 and 87469175_1(Date of transaction :[protected] is successful. We request you to wait for 24 hours.

We regret for the inconvenience caused.

We certainly understand the need for a human voice to share/discuss your concerns. We are sorry to let you know that currently we do not have a customer care number.

However, please be assured that our support via email is no less than speaking to someone. You will be pleased to know that we provide 24/7 support and you can expect the same kind of service as you would, while talking to someone over the phone.

We are glad to have you with us and expect your continuous patronage with FreeCharge.

Please feel free to write to us for any further assistance.

Happy FreeCharging,
Customer Success Team

www.freecharge.com

P.S: To ensure safe on-line transaction, refrain yourself from sharing your account / card information with anyone.

Oct 18, 2016

Updated by Nazeeruddin N As there is no confirmation from you and Travel date is today and i cannot wait for 24 hours. I have booked another tickets.

Please let me know how can i get this blocked amount.

Oct 18, 2016

Updated by Nazeeruddin N Hello FreeCharge Customer care,

I have sent an email to you 24 hrs. I could not get any response from you. Please respond.

Thanks,

Oct 18, 2016

Updated by Nazeeruddin N Freecharge team, your single response did not solved my issue.

Where is the transaction happened, no ticket is booked; where is the amount? How can you say the transaction is successful?

Oct 18, 2016

Updated by Nazeeruddin N Below is the mail i sent 2 days back. No one responded.

Hi,

I have booked 2 tickets today from Freecharge; transaction is successful and amount is debited from my account. But I did not received any confirmation from Redbus or bus operator, I am feeling very bad on this.

Please assist me on this ASAP.

Login: [protected]@gmail.com
Mobile: [protected]

Transactions:
1. 87470253_1
2. 87469175_1

Oct 19, 2016

Updated by Nazeeruddin N Freecharge team, the issue is not resolved. Please update

Oct 19, 2016

Updated by Nazeeruddin N Update please

Oct 19, 2016

Updated by Nazeeruddin N Its not freecharge.. Its a fraudcharge company. Please update

Oct 20, 2016

Updated by Nazeeruddin N Fraudcharge.. Please update