[Resolved] Freecharge Payment Technologies / Freecharge.in — disabled withdrawal services without prior notice. | |||||
I have sent them several mails but every time i receive the same old auto-generated replies. They stopped the withdrawal to bank service without any prior notification and now they are saying i dont have any withdrawal balance. I feel cheated. I cannot afford to have 6k rupees in my freecharge wallet, also in my area nobody accepts freecharge. This is causing me great inconvenience please return my money to my bank account. Email id: [protected]@gmail.com Was this information helpful? | |||||
Jan 31, 2018 Complaint marked as Resolved Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint. Verified Support Dec 30, 2017 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer, Thank you for your patience. Please accept my apologies for the delay resolving your issue. This is certainly not the customary time for a response and your understanding is greatly appreciated. As discussed on the call, as per the findings and our records, we see that you have added bank account details to your FreeCharge account on 29th December 2017. We would also like to inform you that it will take 48 hours to verify saved bank account. Hence, request you to try initiate bank withdrawal post 48 hours from the time of bank account details saved in FreeCharge account. Also, as mentioned in the call, if the problem persists for withdrawing the amount. Upon your request, refund to your source account will be initiated within 24 hours & you will receive the refund (to your source account) within 5-7 bank working days. Further, we assume that the issue has been resolved now. If still, the problem persists, please feel to revert back in case of any further query/concern. We are right here to assist you! Happy FreeCharging, Customer Success Team | |||||
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+91 12 4433 0000
Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
Airtel digital Tv Account No. [protected]
SBI reference No. LSBI[protected]IGACQFTXR5 TRANSFER TO FREECHARGE.IN
Payment failed, Rs 290
Please return my payment urgently