Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge Payment Technologies / Freecharge.in — freecharge payment technologies / freecharge.in added amount in wallet got failed but amount not refunded

kniyl33

from Gandhinagar, Gujarat

Website:

www.freecharge.in

I have added 250 Rs to freecharge wallet linked with mobile no : [protected] and email id : [protected]@gmail.com. And add money process got failed but amount has been deducted from my credit card on 10th October, 2018. When I called customer care they said that it will be credited within 5-6 working days. But 13 days has been passed and still haven't got amount back in my credit card statement which is generated on 23rd October, 2018(6:30 PM).

I have raised many ticket for the same(Ticket no are 186757, 147271, 14270, 147268, 119710, 119713, 114045). But still haven't got resolution after so many ticket request.

I have attached HSBC credit card statement and freecharge screen shot for more details.
I have added 250 rupeed money 3 times but it has been deducted from credit card one time. So I don't know for which failed transaction it has been deducted. So I have attached another 2 failed transaction screen shot.

+3 photos

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Oct 25, 2018

Complaint marked as Resolved

Raised dispute. Waiting for HSBC bank to reply. I have kept freecharge customer care, grievance officer and nodal officer in CC. Let's wait for reply from HSBC bank.

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Kamal,

We understand that you are worried about the refund against order ID A[protected][protected]_1 and A[protected][protected]_1.

We once again wish to inform you that the payment against the above mentioned order ID was unsuccessful. We have also verified the same with our payment partner and confirmed that the amount did not reach us.

Hence, request you to get in touch with your bank for further information mentioning following details and raise a dispute. PG ID: [protected] and [protected] PG Name: payu You may use this email as a reference for the funds not received by the merchant.

Regards,
FreeCharge Team

Oct 24, 2018

Updated by kniyl33 I have confirmed from HSBC bank using POS facility and they confirmed that it has been credited.