[Resolved] Freecharge Payment Technologies / Freecharge.in — i have not got my refund from 8 days | |||||
I was recharging my phone through freecharge on 8th november. I had use upi for making transaction with freecharge of rs.499. But the recharge failed and amount is deducted from my bank account and also the transaction was successful and the money was sent to [protected]@axisbank and was a successful transaction but still i didn't got recharge and any balance in freecharge app. I have contacted many time to there email which is [protected]@freecharge.com but they have same reply all time that you will get your money after 7 days but 8 days has passed but still didn't got any refund from them. I trusted in freecharge and i do every recharge with this app but today my trust is finish from them. And i want my refund. So please help me to get back my refund. Name - devesh thakur Upi transaction id[protected] Registered email - [protected]@gmail.com Bank statement and freecharge statement are attached in attachement. Was this information helpful? | |||||
Dec 17, 2017 Complaint marked as Resolved Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint. Verified Support Nov 16, 2017 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer, We confirm that the payment against the mentioned Order ID was failed. If any payment has been deducted from your bank but has not been forwarded to the payment gateway or FreeCharge then the amount is automatically refunded to your bank account within 5 to 7 bank business days. Further details are shared on your registered email ID. FreeCharge Team Nov 16, 2017 Updated by Vicky455 But it was was a successful transaction and was forwarded to [protected]@axisbank. You can see the screenshots.  Verified Support Nov 16, 2017 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer, We have notified on your registered email ID regarding the refund issue, please do check and revert. Freecharge Team Nov 20, 2017 Updated by Vicky455 Its been 12 days and still didn't got any refund from freecharge such a pathetic service you are providing or are you fooling me. I want my Rs.499 refund as soon as possible. I have attached my bank account statement in attachment no refund has not done but you. Name - devesh thakur Upi transaction id[protected] Registered email - [protected]@gmail.com  Nov 27, 2017 Updated by Vicky455 Please refund my money why are you harrasing me. I want my refund of RS.499 I have sent you numerous mails but still not got any resolution from you. It's been 19 days now still not got any refund from you.I want my refund Immediately.Very very poor service.I have attached all documents with latest bank statement. Devesh Thakur UPI transaction of payment[protected]  | |||||
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