[Resolved]  Freecharge Payment Technologies / Freecharge.in — Not Received Recharge nor refund from Freecharge for the transaction (62selOUJizjOWh_WFRW[protected]_1)

Hello,

Transaction ID - 62selOUJizjOWh_WFRW[protected]_1

I would like to inform you that I have done the payment to the tatasky merchant on 09th-sep-2021 for 200Rs but it didn't receive to tatasky merchant account. Also, I haven't received the refund of this amount yet in the source account.

I have raised the complaint multiple times to freecharge merchant as well as tatasky but haven't received any solution or proof of successful transaction or recharge in my account nor refund of this transaction.

Also, I have verified with ICICI Bank that payment was successfully credited to freecharge merchant. Please find the below attached proof of transaction for your reference.

Dear Customer, Your transaction of Rs 200 from ICICI Bank was successfully credited to the beneficiary Freecharge account XXXXXXXXX1465 on 09/09/2021 20:25:37 with RRN[protected]. In case the beneficiary has not received the amount, then please share the reference number with the beneficiary, to check with their bank.

Thank,
Aditi Shah
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Nov 30, 2021
Complaint marked as Resolved 
Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
Verified Support
Oct 28, 2021
Freecharge Payment Technologies / FreeCharge.in Customer Care's response
Dear Customer,

The transaction was failed and the amount was refunded to your bank account.

More details are shared to your registered email ID. Please check your email using ticket
# 2674754 for the same.

Regards,
FreeCharge Team
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