[Resolved]  Freecharge Payment Technologies / Freecharge.in — ORDER ID[protected] Refund amount not received

Address:	560068
Website:	www.freecharge.in

I have decided to complaint on freecharge because no proper response from customer care.

I have booked a bus ticket from redbus on 1st Dec 2016 using freecharge wallet (959 rupess), the payment was successful, but got the 404 error message when redirecting to redbus and ticket was not booked, but i received 75 rupess cashback from freecharge. The freecharge order id is 91405440.

Later I booked the same seat from paytm wallet.

Immediately I spoke with Redbus about this, they confirmed ticket was not booked and not seen any transactions with freecharge.

Freecharge has charged 959 rupess and money is not refunding back.

I have raised complaint to freecharge on 1st December ticket # 367783 and got update on same date - Said "Not to worry! Under such circumstances, if the transaction failed the amount will be auto-refunded to your wallet and this may take 24 hours.", but not received money. later no update

Opened another ticket - # 420439 - got update on 9th DEC saying that "For under process Order Ids, we are checking this with the Operator and will update the final status shortly.", but till now no update from recharge

Opened a 3rd Ticket - # 456059 on 12th and got update on 13th Dec - The update from freecharge is completely unrelated to my bus ticket.

Freecharge they dont have phone support and not getting proper response from customer care peoples. Please escalate to freecharge and request to fix the issue asap