[Resolved] Freecharge Payment Technologies / Freecharge.in — Regarding refund status while booking bus ticket through REDBUS on 31st Dec 2016 | |||
Hi, On 31st Dec, I tried 3 booking ticket through REDBUS using FREECHARGE.In 3 tickets, 2 tickets got booked successfully. But one ticket got failed due to unknown error. Hence amount debited and ticket wasn't booked. Again I tried booking for the same day. Then also amount got debited but ticket wasn't booked. When I have contacted REDBUS on Jan 02nd, they were saying amount not received from bank. Then told me to check with bank. On Jan 03rd, I was checking with Bank then provided me the below reply stating that 'As confirmed by merchant, txn id [protected], [protected], [protected] & [protected] has been successfully updated at merchant's (KLICKPAY SER CHECKOUTFREE) end. Online transaction mentioned in SR was completed using second factor authentication (ATM pin). Hence customer needs to contact the merchant directly for refund.' Today i.e. 27th Jan 2017, I have contacted REDBUS again regarding this. They requested me to check with FREECHARGE because I made payment via FREECHARGE. Then they gave me the failed reference numbers as well. Total amount: 520 + 520 = 1040 94861787, 94858622 are reference numbers . Have raised the ticket against FREECHARGE as well 1036618. It's been 3 months. So far, I haven't got proper response from them. Every time these guys are saying me to wait for 2 - 4 working days. I'm not sure till how long do I need to wait to get my money back. Was this information helpful? | |||
Apr 21, 2017 Complaint marked as Resolved Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint. Verified Support Mar 21, 2017 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Hi Team, Thank you for your mail. As per your mail, we can not find any details to check the transaction history. Kindly provide us the registered email ID and the registered number through which the transaction is done. So that we can check and assist. Thank you. | |||
 2 Comments | |||
Comments
Any update on this ?
I'm seriously not in a mood to give any ratings.
I'm seriously not in a mood to give any ratings.
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+91 12 4433 0000
Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
Registered mail ID is [protected]@gmail.com and registered mobile number is [protected]
I have called more than 10 times for an update. But unfortunately everyone are saying the same signature reply as 'Please wait for 2-4 working days.'
I'm really fed up for explaining from first to everyone. But still I can provide you the information if you required further.
And my direct question here is when can I get my money back ?
Regards,
Ranjith S