[Resolved] Fullerton India — Cheating and fraudulent practices by the representative
For my sister higher studies i had applied personal loan from ficcl. One of the co's authorized person contacted me (Shiva-[protected]) and after the discussion he said i have eligibility of 150000- and for that i want to pay emi of rs.4500/- for 48 months. Based on his confirmation i also agreed to take the loan from ficcl.
After few days he got the signature from me on the blank documents and within 25 days i got the credit of rs.142568/- in my account. But surprisingly i got the sms from ficcl, the emi amount is rs.6435/-.
After receiving the sms i contacted mr. Shiva, he ask me to contact mr. Riyaz. Then i called mr. Riyaz, he ask me to come to their jai nagar branch and then i personally went to your jai nagar branch and i try to meet mr. Riyaz ([protected]) but he didn't meet me after waiting 5hrs. Now clearly i understand that your representative cheated me knowingly by sharing wrong information.
I did not pay any instalments from last 5 months. I was trying to get the matter settled at the lower rate of interest and then could pay the emi as decided. Now the company has not taken any action to help me, instead has appointed a lawyer to harress and abuse me. The money borrowed has been utilised and i want to pay at the agreed emi of 4500 for 48 months.
Complaint marked as Resolved Aug 22, 2016
[Jun 28, 2016] Fullerton India Credit customer support has been notified about the posted complaint.
Verified SupportFullerton India Credit Customer Care's response Jul 08, 2016 Hello Chaithra, We apologise for the inconvenience caused and the same will be looked into. Please send us your contact details/loan account number so that our team can get in touch with you to work towards a resolution.
Verified SupportFullerton India Credit Customer Care's response Jul 19, 2016 Hello Ms. Chaitra, Please refer our conversation this afternoon. We understand that our branch officials have spoken to you to address the concern highlighted by you and you have informed that you would like to foreclose your loan account. We have also emailed you with the details pertaining to your account. Trust all your concerns have been resolved. For any further queries, pleasewrite to us at [protected]@fullertonindia.com.
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