[Resolved]  Fullerton India — Harassment by one of your collection agents

Hi! My name is Dedeepya from Hyderabad. I am an existing customer of yours. I have a loan account with Fullerton. Loan account number is[protected]. Six months ago due to severe personal and family problems I could not pay couple of EMI's. I gave birth to a baby and things dint work well for me. I eventually could not pay few EMI's. I apologize for that. However, I gained back my job for the sole reason of paying your loan and to take care of my baby. My concern is recently I have been getting calls from one of you collection agent by name Krishna Kanth. He is harrassing me in such a way that I almost though of committing suicide. Can any one of your big heads sitting in the corporate offices answer the agony and pain I have undergone because of him? He says if you do not repay the loan I may have to bring lot of people to your house. What does he mean by that? Is he threatening me and my old mother that he will bring rowdies in to my house? If that so Sir, then I may have to lodge a complain tomorrow morning at my nearest police station. Seriously! I am not just looking at this call as a general customer service call for repayment. I see this as serious threat to me and my family and my little baby. How can an employee of an organization like Fullerton speak like that. Kindly let me know if you are going to make me sue you like how ICICI's customers has done and lead through a penality of 25 lakhs to RBI due to banking violations. Yours is a financial institution or a mortgage company.or whatever I dont care. But I am threatened by one of your employee. You know what he said to me...when I said I shall report to your higher authorities and lodge a police station...he said.."Do it! I am not going to stop you !" I am seriously hurt and my emotional balance could not take his words. So hard to believe that I had to go to a police station for a case of this sort. I am not gonna compromise. I shall report this to our relative who has been a retired DSP who lives in Punjagutta Officer's colony. I shall see what I can do. I dont care who ever is reading this..but I need one of your higher level be it AVP Sales or AVP Customer Serivice or even the ombudsmen (if you have one) talk to me at the number above. Its my relative's number who shall handle this matter at police station and court if necessary. The person who harrased me is by name Mr. Krishna Kanth who works at Himayath Nagar branch of Fullerton. I am not sure whether he works there actually. Fullertong heads has to find out. I shall fight you in court because of the approach you had on your female customer. He threatened me and my family. Dont think we are just woman. We are educated and working in IT industry. We are well aware of laws and how to bring issues with media. Thank you.