Galaxy Toyota Automobiles Pvt Ltd — Wrong NCB given by the company due to which claim got rejected

Address:

New Delhi, Delhi

Dear Sir / Madam I bought Etios liva gd from galaxy Toyota in Nov 2012. Since then the car is getting insured from Galaxy Toyota insurance only. Current insurance policy is from iffco tokio (policy no TIT/[protected]. Unfortunately there was an accident few days ago & the car was bought to Galaxy Toyota Azadpur workshop on 17- Apr-2015. On 24-April 2015, I got a message that my car is ready to be delivered but insurance company has rejected the claim. I was really surprised to know that because Toyota insurance always claimed that insurance will be hassle free if it is done through Galaxy Toyota. After this the mental torture from Toyota insurance started. Since morning I was calling galaxy Toyota insurance representatives (phone no [protected]). At starting they told me that they are checking the details of policy & will call back in 5 to 10 minutes but nobody called. After 45 minutes I called again & Toyota representative told that server is not working. This story continued for 2 hours. After that they stopped picking up my phonecalls. When I called from landline representatives told me they were on lunch so did not picked up the call (2.30 hours of lunch). When I specifically inquired about the Manager (Mr Vivek) they told me he has not came back from lunch & asked me to send my mobile no & call back will be arranged but nobody called. I waited till 3.30pm when I called again nobody picked my phone. By that time I decided to visit ( taking half day leave) Toyota Insurance Moti Nagar office. When I reached the office I came to know that Mr Vivek is not in the office since morning & other representatives cannot do anything as I got NCB 25%which should be 20% & my policy is not valid due to this mistake. He agreed that it is fault of Toyota insurance representative (as I was renewing the policies from them only from last 3 years) who made this policy. To my utter surprise even after accepting the fault he said nothing can be done & it is only Mr Vivek who is authorized to take any decision. I took his mob no but it was not reachable. I felt it was humongous task to reach Mr Vivek. It was told that possibly he would be in office on 25 Apr 2015. On 25th i called Mr Vivek but some-one named Mr. Nitin picked up the call. Nitin told me that Mr vivek is busy & he would arrange a call back from Mr Vivek. There was no call back after that from Mr Vivek. When i called again Nitin told me that Mr Vivek is busy & this matter can take few weeks & until than Car cannot be released from workshop. If i want to release my car i have to bear all expenses. I was helpless as i was in urgent need of my car. They did it to mentally harass me by keeping pending the issue & the helpless person will pay all the expenses at the end. I paid all the expenses & brought my car back home. After that i request correction in my policy from Iffco Tokio, the fees wasINR 666. The Bill for repair is 15, 000 (approx). Till now I haven’t got any call from MR Vivek or his representatives. They even don’t bother to reply on mails. This is clear case of mental harassment. I have to pay for the fault of Galaxy Toyota insurance representative. They even don’t bother to reply back. I request you to take strong action against them so that it can be a lesson to them. Various communications are attached for the reference. Regards Rajesh Kanswal Mob No. [protected]