[Resolved]  Gati-Kwe — shipment not updated since 2nd october & passed assured delivery date

Oct 09, 2019

Updated by Sayan23Mitra I still haven't received the product. Gati Customer Care called today morning, stating they shall expedite it and deliver it to my doorsteps asap, but still the tracking status haven't moved since reaching Kolkata since way passed the assured date.

Also, Please make sure to deliver it as soon as possible by escalating the issue, and to add to that, as stated earlier via mail to Gati too, i have had an accident recently, so can't carry heavy stuff by myself, so please make sure that Gati instructs the Delivery person not to ask me to carry the heavy parcel from downstairs to upstairs & please instruct themselves to deliver it upstairs(3rd Floor, Flat 3B, as mentioned in my address already along with the remaining address).

Oct 10, 2019

Updated by Sayan23Mitra Date : 10/10/2019
Still no movement in tracking,
stuck at the same place since last update.

Oct 11, 2019

Updated by Sayan23Mitra Date : 11/10/19
Status : Still No movement at all. Stuck after reaching kolkata since 3days now(on weekdays). On calling customer care, they keep on asking for 2more days on a loop. I repeatedly have been requesting to deliver it asap, especially since the diwali holidays are going begin too. I have been requesting before that, inorder to avoid further delay, but still to no avail the shipment isn't moving at all. They keep on giving me the reason due to Dusshera, it's was delayed,
where as the assured Delivery date of 7th October was set by themselves, yet still didn't meet the same,
and also DUSSHERA was over and done with, 3days ago on 8th itself. Thereby, traffic and roads had all been cleared up too, then y is the delay? even the tracking website often doesn't work in the morning hours. This has been a horrific experience & totally am frustrated of this gati situation.

Oct 12, 2019

Updated by Sayan23Mitra Date : 12/10/19
Status : Still stuck at the same place since then. Calls to Gati Customer care isn't connecting either. The IVR Keeps on saying, "All our agents are busy at the moment, please hold the line" for 5+ minutes.
on 10th they said, they shall anyhow deliver it within 2days(i.e, today),
but as a repetitive act of callousness, yet again they failed to keep their promise & the tracking status didn't get updated, neither did the parcel get forwarded.

This is getting very annoying to say the least.
Please sort it out asap.

Oct 14, 2019

Updated by Sayan23Mitra date: 14th October 2019
Status: Still stuck at the same place. Customer care number always keeps being busy.
No update since 8th October now.

Oct 14, 2019

Updated by Sayan23Mitra updated status:
finally contacted Customer Care. They stated, they have forwarded a mail to the concerned hub in charge, but haven't received any feedback till date.
What kind of a service is this?
So weird.
Please act upon it immediately and provide me with an immediate delivery asap.

Oct 15, 2019

Updated by Sayan23Mitra Date : 15/10/19
Status : After weeks of hassle and repeated phone calls & mails, they acknowledged that the issue has been escalated to the highest possible tier
and that the product shall be delivered on the day it reaches Khanna(which according to them, is supposedly my nearest destination location), which is weird since Khanna is 21.6Km away from my place & I do have much nearby local hubs of Gati too, so I assumed they might be getting confused with botched up updates,
but to my dismay, the product actually reached Khanna last light around 3am & is shockingly showing as "Destination" too (again, its 21.6km away from my location!).
to top everything, yet again it's at a stand still since then without getting out for delivery since morning (even though they promised of same day delivery as soon as it reaches Khanna).
I contacted the Customer Care a while ago(12.10pm),
they said they are forwarding a mail to the concerned hub to get it delivered asap by today(i.e, after i had to call yet again).
Lets see if they stand on their word this time or not. shall be back here tomorrow with the update & keep posted.

Oct 16, 2019

Updated by Sayan23Mitra Date : 16/10/2019
Status : As i predicted, they indeed messed up the destination Khanna as stated earlier. They then redirected the shipment back to Kolkata hub, where it was stuck for 8days. What kind of a service is this? I repeatedly mentioned over phone too, that Khanna is 20Km+ away from my place and it might be a bug, yet they kept on stating, it's my nearest hub, which i CLEARLY know was false information,
nd now its proved that i was right,
they indeed messed up my shipment nd took it to Khanna instead of BARASAT,
nd now thet redirected it back to Kolkata Hub, where it was stuck for 8+ days.

Oct 16, 2019

Updated by Sayan23Mitra Date : 16/10/2019
Status : Again reached back to Kolkata and yet again stuck since reaching the same, as predicted earlier.

Oct 17, 2019

Updated by Sayan23Mitra Date: 17/10/2019
Status : Stuck at Kolkata Hub yet again since yesterday on a loop.
The worst courier service ever. The customer care has no clue what so ever, on what's happening either.

Oct 18, 2019

Updated by Sayan23Mitra Date : 18/10/2019
Status : Still no movement at all. Customer Care keeps on saying, they have mailed the hub, but haven't received any response yet, But assured the next Location to be Kolkata-North certainly. The worst ever courier service with the worst ever customer executive knowledge channel.

Oct 19, 2019

Updated by Sayan23Mitra Heights of Tracking update. After such a long Kolkata, it's showing as Outgoing to next location.
Guess where the destination is showing this time?
Kolkata ☹️

i.e, moving from Kolkata hub to Kolkata hub.
Totally clueless at the moment,
hopefully its just a tracking bug.

Oct 21, 2019

Updated by Sayan23Mitra Date : 21/10/2019
Status : Still yet again, the last weird update from Kolkata to Kolkata, still no signs of Barasat/Kolkata-North anywhere in the tracking, while its sitting idle since at Kolkata since 19th October yet again.

Oct 22, 2019

Updated by Sayan23Mitra DATE: 22/10/2019;

STATUS: YET AGAIN STUCK & STILL SITTING IDLE AT THE FINAL DELIVERY CENTER TOO, SINCE 19th October 2019 without any reason whatsoever. The Customer Representative Team keeps on promising to get it delivered "anyhow by today" since 4days now, yet still no signs of ne further update
and the loop goes on and on.

Oct 23, 2019

Updated by Sayan23Mitra DATE: 23/10/2019
Time : 1.31pm

STATUS: Finally after several heated argument with the customer care, Its finally out for delivery a while ago.
Hopefully it gets delivered asap,
nd they don't drag the hassle any further(as they are famous o[censored]pdating incorrect updates)

Fingers crossed.
shall update as soon as (IF) i get hold of the package.

Oct 23, 2019

Updated by Sayan23Mitra Date: 23/10/2019
Time : 9:25pm

As predicted earlier, No one called, neither did anyone show up. Had to call the Gati customer care team to get the Mobile Number & Name of the delivery agent
and then starts the nuisance.
Called the number for over 20times with 30mins intervals roughly, but no one picked up and as a shocker, the person even started to disconnect the calls. I even tried sending him 2 texts stating my urgency, still to no effect, he didn't revert back.

I hereby have been waiting for the package for the entire day,
yet again, with false promises from the customer care team(assuring delivery anyhow before 7pm),
but to no avail.
They still haven't updated, why wasn't it delivered yet,
but I am guessing they shall go with the common Gati Lie probably,
that many other customer complains too,
i.e, Customer not available or something like that.
while i never got ne calls from the delivery agent,
nd tried to contact him almost desparately too.

shall update here once they do update the status.

Oct 24, 2019

Updated by Sayan23Mitra DATE: 24/10/2019
TIME NOW: 8:30AM
STATUS: IT WAS OUT FOR DELIVERY SINCE YESTERDAY & still No Further update.
This is the first time am seeing such thing.
Day by day this particular shipment status is getting more weirder.
Shall keep updating here.

Oct 24, 2019

Updated by Sayan23Mitra Time: 9.40am (24th October)
Status: So now they update with the common lie that they often use shamelessly.
i.e,
Customer not available.
Like seriously?
I Didn't get a single call,
They didn't ever came to my place,
Tried calling them several times, but to no avail,
nd now this!
Disgusted would be an understatement,
so say the least.

Oct 25, 2019

Updated by Sayan23Mitra Date: 25/10/2019
Time: 12:17am(just post midnight, after talking to Flipkart & Gati customer cares)

Totally disgusted.
Today afternoon,
A person from gati called & claimed to be the manager of the local hub,
accepted the incorrect failed delivery update attempt, due to their delivery agent's shortage,
and assured my of delivering the shipment anyhow by tomorrow before 1pm(25/10/19)
//I am writing this just post midnight, so please bear with me with the "Tomorrows",

While it was again out for delivery on 24th itself,
but now a while ago this time, they FALSELY updated that the product was "delivered",
leaving behind few traces of their fraud too,
firstly my Fraudulently marking the time of delivery as 11:02pm (24/10/19)
which is well out of their working schedule of(10am-7pm),
and secondly, its not even seeming a technical bug & clearly is a scam/fraud, as they mentioned my name as the receiver falsely.

I tried contacting via calls, sms & whatsapp too, to the local manager as soon as i got the false notification,
but to no avail.

even tried contacting the customer care team of both Flipkart & Gati, they both took up the complainant, and promised to revert back by 30th(Flipkart) & tomorrow (Gati), respectively.

I shall be lodging a complaint at the police station tomorrow morning,
and also further Escalate this case,
now officially being a Case against Gati KWE for Fraudulent delivery.

Oct 25, 2019

Updated by Sayan23Mitra *they FALSELY updated that the product was "delivered",
leaving behind few traces of their fraud too,
firstly *by* Fraudulently marking the time of delivery as 11:02pm (24/10/19)

Oct 25, 2019

Updated by Sayan23Mitra Date: 25/10/2019
time : 1pm

Finally today morning, the Gati officer woke up and replied on seeing the texts and screenshots of everything and then apologized for the same, accepting his delivery person's mistake. To which, he assured me of delivering the product anyhow before 1pm and he did so too. Yes you read that correct! AFTER almost A MONTH OF DELAY, Finally I have got the shipment. Naturally the box is weared and tears due to such a long transit, so i am just waiting on the installation team to showup tomorrow & check if everything is intact & shall be closing this case tomorrow. BUT PLEASE BEWARE, ALWAYS MENTION THE E-COMMERCE WEBSITES, TO AVOID GATI, while ordering anything. If they still do, its better to cancel, giving the reason, "The shipping partner Gati is not reliable", and if you wish, you can link this thread along with the comment, as an example post.

Oct 28, 2019

Updated by Sayan23Mitra Date: 28/10/2019
Status: Installation from Jeeves was shifted from 26th to 31st, which again led to some hassle,
but on complaining, they said that, it was due to lack of service people on that particular date.
Then after stating that my return period shall run out soon, they promised me to get it done anyhow by 28th(today),
which did happen,
and Finally after somany days of waiting,
I finally got my Recliner installed & everything was ok too(atleast from appearance)

So I hereby am closing the case,
but please use this case as an example,
whenever any e-retail website ships via "Gati",
and feel free to cancel the order, giving them this example.