Gionee — Charge cannot store, handset not charging

Address:	Kollam, Kerala, 691520
Website:	Gionee

I purchased a gionee handset v4s from skycell, muthoot chambers, vadayattu kotta road, kollam, kerala state on 14/05/2015. The agency pressurised me to take insusrance for the same and i paid rs.599/- as premium.
After 3 months my handset showed complaint - not charging. When charger is connected it shows charging, but the charge will not store in battery. As it was warranty period, i approached the skycell shop and they directed me to their service centre at polayathode, kollam. They received the set and after 4-5 days gave back saying that the charger code has been replaced. After that also the same problem continued and again i approached the service centre and again they received the set and gave it back after 4-5 days saying the main board has been changed. After that also the same problem was seen. Again i approached the service center and they received the set and gave it back after 6-7 days saying the software has been replaced. But on the spot i showed them the problem the handset is not charging.
On18/12/2015 at 16:48:53 hours the service center front office staff received the handset with job no. Gc15c00077791. Till this date the handset has not been delivered to me.in between i approached the service center several times and they gave the reply that the handset will be replaced in a shortwhile. After 7 days again i approaced they gave me the reply that new set is send from mumbai by courier and they will receive the set at kochi and 2 days delay will occur. Again after 8 days i approached them they said the the area sales manager has resigned and so new asm took charge. Very soon they will give me the new handset. Again after 10 days they replied me to contact the new asm one mr. Niyas with mobile phone no.[protected]. When i contacted him he told me that the company authorities are hesitating to give new handset and instruction has been given to repair the old handset and return the same to me.
I feel now that i am cheated. There is no responsibility from the agency. The front office people cannot explain the problem. Each time i give the handset for service, all numbers in the hand set will be lost. After the purchase of the handset i used it only 2 months without noticing some problem. From the very day the charging problem was there. But i thought the problem is with the electricity.
If there is any reply from the company's side, please give it in return post. I am in a position to approach consumer protection forum against this type of cheating. Hope gionee company will look in to this matter and clear the grivance
Yours faithfully,
Sd/-
Gireesh kumar j
Cheppera,
27/02/2016.