[Resolved]  Gionee Communication Equipment — gionee a1 replacement

Address:

Mumbai City, Maharashtra, 400034

My wife have purchased Gionee a1 mobile on 23 July 17 from vijay sales charni road branch and she gift me that mobile, then i have found issue in earphone jack and battery and mobile gets crash while i play heavy game, so i have called to vijay sales customer care on 25 july 17 they told me we will not replace your phone you contact to gionee service center then i have called gionee service center of dadar they told me they will replace earphone jack so i denied for that then i have found fort bora bazar phone4U service center and i have visited to service center on 8 aug 17 i have to wait there for 2hrs after that one of them an engineer tested my phone and said its a hardware issue so they will replace my phone so they asked me for phone box and other accessories for replacement process so went back to home to bring all stuff and i have take leave from office and again visit service center again i have to wait there for more than one and half an hour then branch manager said it will take more than four hours to complete replacement process so come next day then i have told them to put my phone and accessories there only so next day i will come to collect replacement phone next day i have called to service center in afternoon so branch manager told me they will not replace my phone because all gionee a1 phone have same issue so i have to put my earphone in jack with force. I think Gionee don't care after sales service. I will remanded to all DO NOT USE GIONee or GIFT TO any one because GIONee IS SO CAREFUL FOR THEIR CUSTOMER.