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GoAir — Booking of Ticket - Locations got swapped

Address:Ghaziabad, Uttar Pradesh, 201016
Website:www.goair.in

I was trying to book my ticket from New Delhi to Banglore and unfortunately it got booked from Banglore to Delhi. After 10 minutes I called MakeMyTrip to find the solution for it. I was directed through an executive to GoAir Executive who told me no matter it was booked 10 minutes ago (by mistake) than also I will be charged Rs 2250 + 300. After 40 minutes of my booking I spoke to MakeMyTrip again and then an executive named Abhishek informed me that airlines like Indigo, Air India, and Jet Airways return the complete amount if it is cancelled within few hours if it is done by mistake and help in re-booking. I just want to highlight this issue that why should I pay Rs 2500 if I reported the error in 10 minutes of my booking. What if somebody cannot even afford the air tickets? Does he/she has to bear this big amount for an error made? I want to re-book my ticket but I want my money refunded.

MAKEMYTRIP BOOKING ID: NF[protected]
BOOKING DATE: 01 DEC, 2016
1/ PNR - J24ZVU
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GoAir customer support has been notified about the posted complaint.
Dec 01, 2016
Updated by nehajasuja2008 After thinking alot I have cancelled my ticket. (Reference Number - IN1612R9S2538157). I was charged Rs 2250 + Rs 225 + Rs 300 as a cancellation amount which is 82.4% of the booking amount. This is not acceptable. If somebody has booked a ticket by mistake and has logged a complaint within 10 minutes of booking a feasible amount deduction can be accepted but anyhow 82.4% deductions makes no sense. I want my money back. GoAir has proved to be the worst airline in this case.
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Comments

Dear nehajasuja2008

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care
Reply
Dear nehajasuja2008

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, please be advised that in case of cancellation of booking due to error in name the waiver of cancellation charges depends on airlines and this is beyond our control. Few airline allows full refund and few don't it completely on their discretion. We thank you for contacting us.

Assuring you best of our services.

Team-MakeMyTrip Care
Reply

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