[Resolved]  Godrej Appliances — cooling problem of pentacool refrigerator

Address:

RA-53 Inderpuri New Delhi, New Delhi, Delhi, 110012

Details complaint

I had registered a complaint regarding lack of cooling refrigerator, pentacool. Through, godrej helpline on 23.03.2019 and in pursuance of my complaint a representative from your franchise, namely 24 x 7 resq home care visited my residence at ra – 53, inder puri, new delhi -110012 on 24.03.2019 & tried to rectify the defect by filling the gas, & was told that it would take about 10 to 12 hours, to resume it”s full cooling–effect. Even after waiting for 24 hours the cooling level did not result in formation of ice in the freezer and in fact there was not any improvement what so ever. I had paid a total sum of rs.2, 800.00 towards the repair charges. The two cash receipts dated 24.03.2019 & 25.03.2019 amounting to rs.300 & rs. 2, 500.00 are enclosed. Your franchise 24 x 7 reso home care did not respond for days together & again i had to lodge complaint through godrej helpline, who then sent the representative from your franchise namely penguin services on 15.04.2019 & on examination, he found that the old compressor unit was malfunctioning & hence the problem. M/s penguin services replaced the old compressor with a new one. For this, i paid for rs. 6, 000.00 for the new compressor. Copy of their receipt no: 1383 dated 16.04.2019 amounting to rs. 6000/- for the new compressor is enclosed for your kind information. And that too failed. More than 3 weeks had lapsed since your representatives visited my premises & the problem could not be still rectified. I could not wait my longer, especially my wife, who is coma stated, needed the urgent facility of a refrigerator. I, then, purchased a new refrigerator of hitachi make. Your old pentacool frig is lying unutilized. I shall, therefore, request m/s godrej to kindly refund the entire amount rs.8, 800.00 (2500 +300+ 6000) to my account as per the following details.
1) name of bank - punjab national bank, inder puri, new delhi – 110012
2) account no: - [protected]
3) ifsc code - pnb0306300

Looking forward to receive your reply soon.

R. K. Khanna
Ra-53 inderpuri
New delhi -110012