[Resolved] Godrej Appliances — defective washing machine supplied | |||
Hi My name is mr. Rosaline I purchased a godrej made washing machine from snehanjali electronics & trading co – nallasopara west on 2-8-2017. At the time of demo i abserved a different sound, the technician checked and found the main portion on which the drum hangs in a broken condition. I approched snehanjali to replace, they directed to godrej and after running post to post both refused to give replacement and agreed only to repair. The sales man of snehajali : mr. Vivek tiwari - cell no. [protected] The sr. Service engineer of godrej _ cell no. Mr. Pawan rane [protected] Was this information helpful? | |||
Oct 16, 2017 Complaint marked as Resolved Godrej Appliances customer support has been notified about the posted complaint. Verified Support Sep 01, 2017 Godrej Appliances Customer Care's response Dear Rosaline, Allow us to look into this. Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority. You can get the complaint number by calling us on our toll-free number[protected]. You may also log a request online here: http://bit.ly/2jOrpba Regards, Godrej Appliances Team. Verified Support Sep 14, 2017 Godrej Appliances Customer Care's response Dear Rosaline, We've received an update that your issue has now been resolved. Do let us know if you need any further help. Regards, Godrej Appliances Team. | |||
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+91 22 6796 5959
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Pirojshanagar, , Vikhroli, Mumbai, Maharashtra, India - 400079
My name : Mrs. Rosaline Jebaraj
My Cell no : [protected]
My address : A – 302 Swaran Hans Tower CHS ltd, 2nd Road, Sriprasta, Nallasopara (w)
Plaghar Dist, Pin – 401203.
Product : Godrej top load full automatic machine – WT650PFH ROYAL GREY
Chasis no. [protected]
Sales man of Snehajali: Mr, Vivek Tiwari cell no.[protected]/[protected]
Date of payment:[protected] through ICICI credit card ( statement attached)
Date of delivery :[protected]bill attached)
Date of demo :[protected] incomplete demo – just opened the box switch on, explained verbally, c laimed the secret code and left away. Person name: Mr. Rahul; cell no. [protected]
Date of first operation by customer:[protected] heard a strange noise coming(attaching the record) called immediately the technician, he reached in a couple of hour and he too understood something is wrong, he opened and found a part in a broken condition (photo attached)
Technician who visited out place name & cell no. Mr. Rahul Cell no. [protected]
I Rushed to Snehanjali with the bill and explained the situation and asked for replacement, but nobody responded, simply took the complaint and said now godrej will take care about your problem.
I called the customer care no.[protected] of godrej several times explained my situation and asked for replacement, they too refused, and finally the service centre head Mr.Pawan Rane cell no. [protected] said that Godrej don’t have policy of replacement, but they will order the part and repair and give.
Godrej SMS of complaint call register : B[protected] & B[protected]
This is totally a cheating by Snehanjali, they sold a defective machine Godrej must take action over snehanjali.
Your details have been shared with our concerned team. We assure you that we will address your issue at the earliest.
Regards,
Godrej Appliances Team.