Godrej & Boyce Mfg. Co. Ltd. — AC split - being fooled by godrej for past 3 years

Address:New Delhi, Delhi

Hi, For past three years, godrej service center has been fooling me. Every year when I call them for service (no cooling), they report that we need to REFIL GAS as the gas has leaked. I have been paying 2.5k for past two years for gas filling. Godrej executives make fool of customer's by not fixing the leakage and only filling the gas. They do this as gas filling gets you more money. The effect of gas leakage is not felt immediately in the same season as the process of gas leakage is very slow. It is felt in the next season. This has been happening for past two years and this year once again they are saying that we need to refill the gas. Detail of the godrej service center who came last year for service : Geet Aircon Pvt. Ltd., New Delhi. SNo. 403 Date 13 may 2013 Paid - 2500 This is completely fooling of the customer. Email : [protected]@deepshikha.org
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

Dear Pankaj Dugar,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complaint regarding our product/service.

Kindly provide the complaint No. and your Mobile Number so that we can resolve your issue on priority.
You can get the complaint No. by calling us on our toll free number[protected]

Regards,
Godrej Appliance Team.
Thank you for your quick response on the matter.
By giving a complaint at call center, they would send someone to check who will again ask for refilling.
Before i do the above i would like to know what will be the resolution given by you.
Please mail me at [protected]@deepshikha.org.
Dear Pankaj Dugar,

We request you to register your complaint by calling us on our toll free number number[protected]. This will help us resolve your issue at the earliest.

Regards,
Godrej Appliance Team.
I have registered my complaint,
Complaint number is 251314.
My mobile number is linked with the complaint number.
Please address and resolve as soon as possible
Dear Pankaj Dugar,

We regret the inconvenience caused to you. We have forwarded the details to the concerned team. We assure you that we will address your issue at the earliest.

Regards,
Godrej Appliance Team.
Your person came for visit and said you will have to pay again.
Whats the solution that you gave?????
Have paid 6000 in past 2 years in only filling gas. You guys fool customers by not fixing leakage and create circumstances forcing the customer to buy you annual maintainance contract.
Thats all you force the customer for, to buy amc package.
BIG FRAUDS..
No Solution yet given
Dear Pankaj Dugar,

Your complaint has been closed as on May 2014

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected].

Regards,
Godrej Appliances Team.
Not at all satisfied.
Have paid another 3000 this year as usual..
Godrej AC and service suck big time

Godrej & Boyce Mfg. Co. Ltd. — Refrigerator / Lock Clip Broken

Your technician don't have talking manner. today your technician had misbehav whit my parents His name is Faizan shaikh technician of malad West

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit

    Contact Information

    New Delhi
    Delhi
    India
    File a Complaint