Goodyear Tyres — subject: maruti suzuki india ltd - premature tyre wear due to poor quality of tyres factory fitted of ertiga vxi bs iv

Address:	244001
Website:	www.goodyear.co.in

Dear sir,

Greetings for the day!

I am very disappointed on writing this.

I had a great belief in the brand maruti suzuki until i became the owner of a maruti suzuki car.

But the story changed when i started experienced premature both front & rear tyre wear problems.

This problem occurs first time in my life as previously i am using maruti 800 car having no such type of issues.

I visited the authorised service center on dated 10th april2018 for the periodic service maintenance of my car maruti ertiga vxi bsiv and have wheel balancing - 4 noswheels & wheel alignment on mileage 14446kms but something has done wrong that my car all the tyres seems uneven and premature wear out from the outward side.

My car maruti ertiga vxi is single hand driven car by my son mr. Vipul gupta only and is only for personal use and has no accidental records and no major damages after wheel alignment done on dated 10th april2018.

I believe that poor quality of tyres make "good year" has been factory fitted in my new car maruti ertiga vxi bsiv which results in premature wear out of tyres at the mileage of 18000kms.

Firstly i went 4 times to the maruti suzuki authorised workshop named "m/s akansha automobiles pvt. Ltd., moradabad, uttar pradesh in nov'18. Problem facing regarding car disbalancing and running to one side. At the workshop they checked and done wheel alignment & balancing three times but the problem remains as it is and problem was not resolved.

Thereafter i make complaint at maruti suzuki customer care number on 14th december 2018. After complaint, i received several calls from maruti suzki and mr shiva gupta, maruti suzuki service manager - head office dehradun also called me two times. Mr. Shiva gupta asked me why i had made complaint at msil toll free number instead of calling me to resolve the problem at the earliest.

Then mr shiva gupta send my car to a tyre vendor to check the tyres. He told us that these are" good year "tyres and quality of tyres are not good and not run much. He said that it is normal for" good year "make tyres to premature wear in the car and remain silent.

I visited corporate office of" good year "tyre company on dated 19.12.18 and make a written complaint registered at good year corporate office, delhi on dated 19.12.18.

Then on dated 23.12.18 good year tyre mechanic comes to moradabad uttar pradesh and checked my car premature wear out tyres and he verbally accepted that premature wear out tyres has manufacturing defect having ballooned (टायर फूल गया) from outside in all the tyres but not written in the report.

These tyres comes with the new purchased car maruti ertiga vxi, so maruti suzuki india limited is requested to kindly take-up the matter with higher authorities of tyre make company" good year " and replace my poor quality premature tyres worn out with the good quality tyres.

I request you to kindly either paid me full compensation for all the premature wear tyres and replace my tyres with the good one.

An early action will be highly appreciated.

My vehicle details and service center details are given below :-

Vehicle details :-
Owner name - mr dinesh chandra gupta

Service center details :-
M/s akansha automobiles pvt. Ltd.
Moradabad,
Uttar pradesh