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Grand Tourio Complaints & Reviews

grandtourio.com
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Last updated Jul 3, 2023
Complaints 142
Resolved
11
Unresolved
131
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Grand Tourio reviews & complaints page 3

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M
Mukesh Shaah
from Mumbai, Maharashtra
Jul 4, 2019
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holiday booking not entertained

Address: 206 gurukripa, Evershinenagar, Malad wes, Mumbai City, Maharashtra, 400064

I am trying to contact them but all phone switched off or not answering since a week. My membership number is[protected] They are responding to my call or mails. Would like to know the status of my request or would like to have the refund of my membership...I tried to contact their representative Imran Khan, Rushikesh Muzzamil and Pooja Mishra but no one responds or phones are switch off even their Head office phones in Vidaya Vihar are not...
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M
Mukesh Shaah
from Mumbai, Maharashtra
Jun 29, 2019
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timeshare company no services.

Address: 206 gurukripa, Evershinenagar, Malad wes, Mumbai City, Maharashtra, 400064

I have taken holiday membership from grand tourio with gead office in vidya vihar mumbai... I visited their branch in andheri.in august 2018... But now that i am trying to book my holiday their all contact numbers are switched i have also sent them mail on their website but no answer since last 2 weeks. Their executives cell phones are now switched off. I would like to take back my money since i have not yet been able to get any service.....
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M
Mukesh Shaah
from Mumbai, Maharashtra
Jun 29, 2019
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services like dinner booking or holiday booking not entertained

Address: 206 gurukripa, Evershinenagar, Malad wes, Mumbai City, Maharashtra, 400064

I am trying to contact the main office since 2 weeks of booking dinner and also holiday booking but all cell numbers or land line numbers given to us or not in service. I did send mail three times and am calling them on land line and also cell numbers given to me. I also call their customer support but no response their executive numbers are also switched off please do the needfull...
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A
Abhijeet Apte , PMP,ITIL
from Mumbai, Maharashtra
Jun 21, 2019
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pathetic customer service - member since 2 years- need my money back

Address: 400089

I had taken membership for 3 yrs in May 2017. Following is my feedback
1. We never got movie tickets without huge followups.
2. Movie tickets were not given every month- Every other month they had reasons like - Server down, Not possible this month, Office network issue etc.
3. Whatsapp number is absolutely useless.
4. I used to go and meet them in vidyavihar office at times.
5. Still not able to utilize...
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K
ketan1989
from Mumbai, Maharashtra
Jun 19, 2019
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non refunding of money

Address: Office No. B-305, Kailash Esplanade, L.B.S Marg, Opp Vijay Sales, Ghatkopar West, Mumbai 400086, 400086

Hi Team,

I contacted to company and ask for the refund because of not getting all over services mentioned at the time of agreement with proof.Even after promising to refund the money, company member giving lot of excuses at the time of refund and services. His main reasons are our server is down, our reservation team is not available / they are out of town, our office location is in shifting mode etc.

There...
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R
rajni.rani01
from Mumbai, Maharashtra
Jun 17, 2019
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membership cancellation and amount not returned

I have visited grand tourio office on 9 may and given the cancellation reauest. I had a word with Mr Muzamil and he assured me that I ll get my refund amount in June 1 week and given me his number to reach ...since then he never responded to me and till now the amount is not received.

I have given complain before as well but no resolution. They have taken down the original paper from me and still not responding to mail either...
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V
Vrushali Bhatt
from Mumbai, Maharashtra
Jun 13, 2019
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fraud

Address: B 105, Shakuntala krupa chs, Thane, Maharashtra, 400604

I am a member of this fraud company. Initially when we asked for Movie bookings and candle lught Dinner they gave us the tickets and hotel bookings but since this April 2019 we are calling continuously on their numbers but no response. We wanted to book for holidays at Bali but they mailed us saying that they are shifting their office and start within a week again. We are lodging a police complaint today against them.
V bhatt...
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A
asra103
from Mumbai, Maharashtra
Jun 11, 2019
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no service as per agreement and thus, refund of money and membership cancellation

Address: Grand Tourio Office No. B-305, Kailash Esplanade, L.B.S Marg, Opp Vijay Sales, Ghatkopar West, Mumbai 400086, Mumbai City, Maharashtra, 400086

We have incurred huge cost in excess of Rs. 3.37 lakhs by taking a 12 year membership plan of Grand Tourio Holiday Solutions Pvt Ltd. (Grand Tourio). I was promised by the company executive Mr. Imran and Ms Puja that we can avail holidays upto 6 days and 7 nights once in a year (any time of the year) from the date of membership and entered into a proper agreement with the company for this purpose on 21.07.2018. But we are not getting promised...
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T
Tapaswini Panda
from Mumbai, Maharashtra
Jun 6, 2019
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no response is coming by mail or by ph

Address: Mumbai City, Maharashtra

This is a travel company. Which provides hotels rooms in all over india. The main branch is in Andheri and sells office is at thane. They take 65000 from us and tell they are going to provide rooms in hotels anywhere in india for 4 yrs while we r travelling. They are cheating with customers. I continuously tried from many days to reach them by ph and mail no response is coming.i have already paid 65000.please help....
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J
Jagdish Tayade
from Mumbai, Maharashtra
Jun 5, 2019
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complaint dtd 13/04/2019 not resolved

Address: Present address not known earlier Vikroli, Mumbai City, Maharashtra, 400069

On 13/04/2019 i have complained about non receipt of membership fees rs 80000
Cancellation approved by company on 29/01/2019. I was assured to get refund within 45 days from 29/01/2019 however till date company staff is avoiding to settle my claim by giving false promise. They have shifted their vikroli office and yet not declaring new head office address with ulterior motives to dupe the members without giving any service or cancelation...
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B
baghel.pp12
from Mumbai, Maharashtra
Jun 2, 2019
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unprofessional service. want refund back.

Address: Mumbai City, Maharashtra

Hi,
I, rinku baghel, took membership on 10/03/2018, and paid rs. 75000 as half the amount at their andheri office.
They gave lots of commitments like air fryer, 5 star stay at hotels, free movie tickets every month. Its more than a year now, and i feel cheated by their blatant and unprofessional behavior.
No one picks up the calls, and they send automated mails to every query.
I have not seen movies since last...
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A
Annamika Seth
from Mumbai, Maharashtra
May 31, 2019
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no response from the company after club membership

Address: Ghatkopar west, Mumbai City, Maharashtra

I bought the club membership package of rs.50, 000 on 28th nov 2018 in andheri west. After the initial formalities and payment, i am trying to get in touch with them and there is no response. Their customer care nos. Are hoax and the reference nos. Provided by the team during their exhibition are not picked up. They message saying contact this person and that person with no one taking responsibility to contact us back. I have been robbed...
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P
Pankaj.mehra07
from Mumbai, Maharashtra
May 25, 2019
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fraud and not returning membership money after committing

Address: Thane opp. Viviana mall and head office is at Opp. Ghatkopar, Thane, Maharashtra, 400615

I have raised the complaint t on 17th jan but yet it is not resolved, we really need the intervention to save us from this fraud.
After putting the complaint in the portal, they called us and commited for refund of membership after deduction, written letter also submitted by us and last month, they called me and told that your request for refund, they got approval from their management and you can collect the cheque, then after immediately...
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G
[email protected]
from Mumbai, Maharashtra
May 25, 2019
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not received free gift air fryer since last 8 months

Address: 1102 Aparna Building, Azad Nagar 3, VEERA desai road, Andheri West, Aparna, 400058

I took the membership in the name of rakesh garg, in the month of oct-18 and i was promised that i will get air fryer within weeks time and some. Body will deliver at home, but 8 months lapsed and i had lot. Of communications and every time. Promised that will get in some time after lapses of this time. Not yet delivered

Now i am sending communications and tried to call them, but getting any response from them
br...
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R
raviacharekar
from Mumbai, Maharashtra
May 21, 2019
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cancellation membership

Address: badlapur, 421503

Dear Sir/ Mam,

I m Poonam Acharekar from Badlapur, I have received a call on 24/11/2018 from Grand tourio informing me that I have own 3 free gifts for which for which I have to attend a 45 min presentation, we decided to attend it.on reaching there Ms Komal attended us on the table, she tried to convince us for Indian and abroad holiday, she told us that it's one day offer, you have to take it or leave it, we left the offer...
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S
[email protected]
from Mumbai, Maharashtra
May 18, 2019
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fake promise & refund of money

At the time of membership on 12.11.2017, the company promise me two minutes movie tickets, candle light dinner (With pathetic customer service) now for booking the holidays they simply denying the request without proper check of last holidays utilised. At the time of enrollment they told in half amt of membership we can avail 3 year membership service i/o 6 years with 6nights (Even in 3 years), but now denied to avail only for 3 nights i/o...
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R
rajni.rani01
from Mumbai, Maharashtra
May 8, 2019
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membership cancellation

Address: 400099
Website: 302 Surya house near Vidya Vihar station

I have taken the membership on 24dec18. They have committed to me they ll provide me assistance as well they will give me the freebies within 20 days.
Almost after 3 months of waiting i didn't got any assistance from them. I have cancelled my membership on 25 march they said me i ll received the mail immediately and the amount with in 45 days.
No mail has been received, when i m trying to contact them on there landline no one...
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A
Amey C
from Mumbai, Maharashtra
May 8, 2019
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termination of agreement

We had an agreement with grand tourio on 3rd may 2017 for 6 years. As conveyed by grand tourio to us, the company will provide us 2 free movie tickets till our agreement is valid.
But when i requested them to provide movie tickets, they replied me stating that agreement is over and hence they won't be able to provide the service to us.
I have sent them agreement copy and membership certificate, but they not even bother to reply....
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J
Jagdish Tayade
from Mumbai, Maharashtra
Apr 13, 2019
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non receipt of membership fees

Address: 302/303 Surya house Rajawadi 7th Rd. Vidyavihar east Mumbai 400077, 400077

I was given membership in may 2018 by promising 0 % emi facility if payment made through credit card card.
However since the said facility was not
Given to me i denied to avail of services
And requested for refund of membership fees after long period refund of fees was
Approved by the company on 29/01/2019
And was assured to receive the payment within 45 days.
However till date i have not received...
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U
Unhappy88
from Mumbai, Maharashtra
Mar 28, 2019
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fraud company failed to give services as promised they steal people's money don't register with grand tourio

Hello all,

This have been really ridiculous experience we have paid more than one lac in one swipe we promised for many services from them like free tours domestic and international movie tickets dinner etc they promised me dinner for 6 persons and now they are denying and they are saying we only provide for 2 persons this is rediculous how come you guys promised your customers services which you cannot fulfill of them services...
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