Grand Tourio Holiday Solutions Pvt. Ltd. — false promises and not finding

Address:

Thane, Maharashtra

As per package following was promised me while purchasing the package irrespective of domestic or internation places.
1. Breakfast and either breakfast or lunch included in package
2. Free pick and drop from airports to hotel
3. Cab with driver will b arranged and we will have to pay for fuel cost
4. Free outdoor activities
5. Total 6 persons can be accommodated n 5 adult can be adjusted without any extra charges
6. 10 to 30% discount on flight booking
7. Free visa assistance
8. Free summer camp for child every year
9. Candle light dinner evry year
10. Total 3 times a year free banquet hall can be availed and if hall chosen has hall charges included in per plate then company will provide 50 no plates n rest we will have to pay
11. Total 9 weeks of holidays offered in package which can be availed over 6 yr period and 2-3 weeks can be consumed within same year.

However, as per reservation team none of these facilities mentioned in point number 1 to 7 are being provided.

Also, banquet hall request made for 9 sept was not fulfilled. No1 even bother to reply.

All these false promises were made while booking the package which were actual reason for paying 1.25l amount. Also as per promised even membership cards are also not yet issued.

Now as they are not willing to provide any of the above mentioned service i hv askd the to initiate process for refund as we are not willing to continue.

Also, there are such shameless people working in sales who does not even attend the call on mob.

Even after visiting office they were hiding behind n asking juniors to inform that person u want to meet is not in office. However the same person appears to visit washroom.

We do not wish to continue with such company where such false promised and shameless people work.

In case issue plz contact [protected]

Name: abhishek khedekar

Membership number:[protected]

I have mailed this to customer care today only.