[Resolved] Grand Tourio Holiday Solutions Pvt. Ltd. — Membership cancellation or emi correction | |||||
Dear sir, I had made a holiday membership purchase from grand tourio holiday solutions pvt ltd., thane branch on nov 06 2016. I was promised by the company executive mr, amol patil and manoj that i can avail holidays upto 6 days and 7 nights once in a year from the date of membership. They asked me to pay 65000 rs for an emi of 24 months through credit card, which i did. Now the issues here are 1. I asked them for holidays for rajasthan for dec 26 th to jan 1 which was straightaway declined saying no hotels available. At the time of presentation i was promised of any hotel any time of the year. I had made this request on nov 10th before 45 days in advance as per company rules. 2. Now the worst part is that the no of emi's i was promised of 24 months was suddenly changed to 12 months without notifying me. I cannot take this burden of extra emi's. That is why i asked them again to convert it to 24 emi's. The company sales head mr. Manoj is saying it was a mistake from their end and is asking me to make a fresh payment of another 65000 which will be converted into 24 months and they will provide me a cheque of old 65000 after one week from my new payment. I told them to first pay my 65000 rs and then i will make another payment of 65000 rs which they are not agreeing. I am not at all ready to take risk of paying another 65000 rs to such an unprofessional organisation. I asked them to cancel my membership for which they are saying it is not possible. I have the mail communication for this. If needed can send you. I want you to take this complaint to them and please help me to cancel my membership as until now i am not provided with any holidays or ask them to covert my emi's into 24 months. Below are the details of membership and contact details of grand tourio Membership in the name of my wife:swati kadwadkar Serial no of membership: 381 Date of membership: 06/11/2016 Amount paid :65000 rs Grand tourio registered office address: 2/1st floor, nav durga apartments, oghadbhai lane, pooja hotel, near ghatkopar station, m. G road ghatkopar (East) mumbai-400077, maharashtra. Contact details Sales head: manoj: email:[protected]@grandtourio.com Ales person : amol patil:[protected] Customer care:[protected] [protected] Email: [protected]@grandtourio.com [protected]@grandtourio.com [protected]@grandtourio.com Website: www.grandtourio.com Was this information helpful? | |||||
Feb 23, 2017 Complaint marked as Resolved Have provided holidays i asked for customer support has been notified about the posted complaint. | |||||
 26 Comments | |||||
Comments
Hey Vishal,
Have you got your money back? Kindly text your contact no to mandliya.[protected]@gmail.com. I am also facing the same.
Have you got your money back? Kindly text your contact no to mandliya.[protected]@gmail.com. I am also facing the same.
SALONI MAJ's reply, Dec 19, 2016
Sorry, mandliya.vishal@gmail.com
Chinmay Sharad Ganpatye's reply, Feb 17, 2017
Guys file a case in consumer court near Court nala Thane. Such cases where many people are cheated are taken seriously..Today I also got a call from this company for getting a gift voucher but after reading this we won't be attending it.
Vibha Dabhade's reply, May 17, 2017
Hey Saloni,
This is Vibhavari kindly share your contact on--7878820318
This is Vibhavari kindly share your contact on--7878820318
Similar problem with me. They are frauds.
Let's meet together at thane branch and take some serious action.
[protected]@gmail.com
Let's meet together at thane branch and take some serious action.
[protected]@gmail.com
Chinmay Sharad Ganpatye's reply, Feb 17, 2017
Guys file a case in consumer court near Court nala Thane. Such cases where many people are cheated are taken seriously..Today I also got a call from this company for getting a gift voucher but after reading this we won't be attending it.
Paras Bhanushali's reply, Jan 14, 2018
I was too cheated..my number is 8356008251
Lets meet and sye this company together and march in their office...i am in mumbai thane office lets go together and show them what commom man is!
Lets meet and sye this company together and march in their office...i am in mumbai thane office lets go together and show them what commom man is!
Hello guys, did anyone get money back ? I am facing the same problem.Lets all o[censored]s unite & get the things sort out.My email is [protected]@gmail.com
Vibha Dabhade's reply, May 17, 2017
Hi Auxi,
his is Vibhavari kindly share your contact on---7878820318 to try to sort out these issues altogether!
his is Vibhavari kindly share your contact on---7878820318 to try to sort out these issues altogether!
Hi this is manoj mishra sales head (grandtourio) .
I would like to inform you that all above matters have been solved.
It was a miscommunication from both the ends.
Now mr.Vishal kadwarkar is enjoying holidays in rajashthan for 6nights and 7 days.
Hitesh mulani visited dubai from grandtourio.
Now both members are happy.
Personally i spoke to them, , now they will also revert on this site.
I am attaching there holidays vouchers and there pics of holidays.
I assure you that we believe in giving prompt services.
Henceforth if any of member are facing any kind of problem.
Please feel free to contact me anytime on below mentioned phone number.
Manoj mishra
[protected]
sales head
grandtourio.
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I would like to inform you that all above matters have been solved.
It was a miscommunication from both the ends.
Now mr.Vishal kadwarkar is enjoying holidays in rajashthan for 6nights and 7 days.
Hitesh mulani visited dubai from grandtourio.
Now both members are happy.
Personally i spoke to them, , now they will also revert on this site.
I am attaching there holidays vouchers and there pics of holidays.
I assure you that we believe in giving prompt services.
Henceforth if any of member are facing any kind of problem.
Please feel free to contact me anytime on below mentioned phone number.
Manoj mishra
[protected]
sales head
grandtourio.
arkc's reply, Mar 3, 2018
my Wife's no is 9867864793 about my complain or else I am available only on Saturday or Sunday and my no is 9769729805
arkc's reply, Mar 3, 2018
MEMBER NAME -ANAND CHHUGANI
MEMBERSHIP NO -888-111-365
MEMBERSHIP NO -888-111-365
I would suggest not to go
arkc's reply, Mar 3, 2018
As spoken to Priyanka my wife received a call to pay 15000 below is the email received. Kindly advice what is this payment as we were informed there is no other cost. Also you have not yet reverted back about the EMI interest cost.
Regards
Anand Chhugani
Hide original message
----- Forwarded message -----
From: [email protected] <[email protected]>
To: "[email protected]" <[email protected]>
Cc: sanjay <[email protected]>
Sent: Monday, 26 February, 2018, 5:04:54 PM IST
Subject: WELCOME MAIL
Dear Sir/ Madam,
GREETINGS FROM GRAND TOURIO..!
Welcome to the Grand Tourio Family.
Thank you for choosing us as your Holiday partner, Your Holidays
our prior commitment.
MEMBER NAME -ANAND CHHUGANI
MEMBERSHIP NO -888-111-365
If you have any queries regarding –
RESERVATIONS - Mail us at [email protected]
CUSTOMER CARE - Mail us at [email protected]
CONTACT NO - (022) 25015676 / 86
WHATSAPP NO - 7507318131 (FOR RESERVATION)
ANDHERI OFFICE NO – (022) 65282777
NOTE:
• We avail Domestic Holiday after 50% of the payment of the membership
amount, And International Holiday after the full payment.
• Member Can accumulate Nights & not Rooms, we provide 2 room in 1 TPC
but if the member wishes to go for another room Member has to bear the
actual cost of the another Room.
• No of people to be accumulated in 1 TPC will be - 2 adults + 2 child
below 5 years on ( 15, 000 TPC ) & 4 adults + 2 infants (20, 000 TPC )
• Members are liable to accumulate their Nights for domestic &
International holidays.
• Reservation request has to be made 45 days prior your booking date.
• Kindly mention your membership number, whenever you send the mail
regarding reservation or any other query.
--
REGARDS
TEAM SUPPORT
Regards
Anand Chhugani
Hide original message
----- Forwarded message -----
From: [email protected] <[email protected]>
To: "[email protected]" <[email protected]>
Cc: sanjay <[email protected]>
Sent: Monday, 26 February, 2018, 5:04:54 PM IST
Subject: WELCOME MAIL
Dear Sir/ Madam,
GREETINGS FROM GRAND TOURIO..!
Welcome to the Grand Tourio Family.
Thank you for choosing us as your Holiday partner, Your Holidays
our prior commitment.
MEMBER NAME -ANAND CHHUGANI
MEMBERSHIP NO -888-111-365
If you have any queries regarding –
RESERVATIONS - Mail us at [email protected]
CUSTOMER CARE - Mail us at [email protected]
CONTACT NO - (022) 25015676 / 86
WHATSAPP NO - 7507318131 (FOR RESERVATION)
ANDHERI OFFICE NO – (022) 65282777
NOTE:
• We avail Domestic Holiday after 50% of the payment of the membership
amount, And International Holiday after the full payment.
• Member Can accumulate Nights & not Rooms, we provide 2 room in 1 TPC
but if the member wishes to go for another room Member has to bear the
actual cost of the another Room.
• No of people to be accumulated in 1 TPC will be - 2 adults + 2 child
below 5 years on ( 15, 000 TPC ) & 4 adults + 2 infants (20, 000 TPC )
• Members are liable to accumulate their Nights for domestic &
International holidays.
• Reservation request has to be made 45 days prior your booking date.
• Kindly mention your membership number, whenever you send the mail
regarding reservation or any other query.
--
REGARDS
TEAM SUPPORT
arkc's reply, Mar 3, 2018
Grand Tourio Holiday Solutions Pvt. Ltd. — holiday package
2 Reviews
arkc on Mar 3, 2018 Mark as Resolved
I was promised 6 nights package for 6 years and was charged 80000 however later they are asking for another 15000 and when asking what it is for they mention it is for taxes. I mentioned this was not informed and even while taking the contract had confirmed no other cost and now when asking for clarification no one id ready to take the call and someone mentions will arrange for call back The manager was Karan Nagaonkar and Priyanka A Mishra. I want to cancel however they are not taking the phone call.
Also one important information I have gone to their office and they have a boxer in their office so I am scared to go and have a face to face talk if I have an argument the boxer can beat me
2 Reviews
arkc on Mar 3, 2018 Mark as Resolved
I was promised 6 nights package for 6 years and was charged 80000 however later they are asking for another 15000 and when asking what it is for they mention it is for taxes. I mentioned this was not informed and even while taking the contract had confirmed no other cost and now when asking for clarification no one id ready to take the call and someone mentions will arrange for call back The manager was Karan Nagaonkar and Priyanka A Mishra. I want to cancel however they are not taking the phone call.
Also one important information I have gone to their office and they have a boxer in their office so I am scared to go and have a face to face talk if I have an argument the boxer can beat me
Mr.Auxi. Please address yourself with your name, membership id, date of joining and your contact number.
so that it will be easy for us to track your record and solve your queries.
we are here to help you out and serve you better in future.
yours faithfully,
MANOJ MISHRA
SALES HEAD
[protected]
so that it will be easy for us to track your record and solve your queries.
we are here to help you out and serve you better in future.
yours faithfully,
MANOJ MISHRA
SALES HEAD
[protected]
chintan_5's reply, Mar 4, 2017
Mr. Manoj if your company is genuine then please resolve my issues. Your sales people have fooled my old parents and they have taken membership from thier hard earned money and now they are being taken for a ride. They are old and suffering from heart problem so request you to please resolve at earliest. Membership has been taken in the name of Bakul Shah
Paras Bhanushali's reply, Jan 14, 2018
I was too cheated..my number is 8356008251
Lets meet and sye this company together and march in their office...i am in mumbai thane office lets go together and show them what commom man is!
Lets meet and sye this company together and march in their office...i am in mumbai thane office lets go together and show them what commom man is!
My matter is being resolved by Grand Tourio by their senior person Mr.Rajan.
I do not have any grievances from them.
Dilip Jain
I do not have any grievances from them.
Dilip Jain
Hello all my problem has been solved by Mr Manoj Mishra. Agreed to give 1 year holiday.
This company Grand Tourio is making people fool as we are not united, I request people to post there review to aware other also.Today I also visited there Thane office and waste my 4 hrs (to & fro time). My experience is that when I deny there membership, as they guy wanted to pay money immediately without any second opinion & review, there tone of voice was changed. (Thanks to god I deny, after seen such type of review.) Mr. Pandey told me that you have wasted my 45 minutes without thinking that I have spend more than 5 Hrs, & moreover its afternoon time (1 - 6pm) in summer when outside temperature daily breaks record & more than RS. 300 to reach him. Such type of act should be condemn & should teach a lesson.
Mr. Manoj if You really believe in customer satisfaction then you should trained your staff to respect customer We are not coming for free gift voucher (which is useless) but for our commitment to come & judge your services, such type of act spoil the reputation of company. Now a days Truecaller tells that who is calling & from where it is calling & how many person make this call as spam. So thinking people as dump and thinking that you guy make them fool easily is not true. My wife is very upset on Mr. Pandey about there statement & thinking for some legal action against this company.
If you people(customer) really wanted to teach a lesson to this company plz come together I will guide you how to reach government grievance cell and file a complaint. ( I am not a member hence not file any service deficit or legal complaint and demand for compensation, My approach is limited to violation of DND services, making a false calls & cheating etc.)
Kindly post your comments in this forum.
Mr. Manoj if You really believe in customer satisfaction then you should trained your staff to respect customer We are not coming for free gift voucher (which is useless) but for our commitment to come & judge your services, such type of act spoil the reputation of company. Now a days Truecaller tells that who is calling & from where it is calling & how many person make this call as spam. So thinking people as dump and thinking that you guy make them fool easily is not true. My wife is very upset on Mr. Pandey about there statement & thinking for some legal action against this company.
If you people(customer) really wanted to teach a lesson to this company plz come together I will guide you how to reach government grievance cell and file a complaint. ( I am not a member hence not file any service deficit or legal complaint and demand for compensation, My approach is limited to violation of DND services, making a false calls & cheating etc.)
Kindly post your comments in this forum.
alisaa's reply, Aug 2, 2017
Every day they are looting so many people. I think no action are taken against them( country club and Grand tourio). Even police is also not doing any FIR. We must viral this incidence on Watsapp and facebook, and tag Mumbai Police and Other higher Authorities. share with more n more people and groups to aware people n take action against these fraud companies.
I am avinash p rewagad.Resident at airoli navi m, umbai
i took membership on 2.2.17, paid rs 1.30 lakh, membership no 111-382, type gt-1, expiry 2.2.2023
on 2.2.17, mr.Manoj and team promised so many things, but not put together on 100 rs stamp paper.One of the promise that gt(grant tourio)gave special complimentary tour any where in india including to&fro airtkt for 2 pax, hotel booking, breakfast.But he and his ho team simply passed time for 2 months and never issued air tkt.Lastly 2 days before, manoj who promised asked me without any shame to accept one way fare .Also promised to offer summer camp facility 15 to 21 days.But when i requested it was ignored.
But all agreed points i place on 1 paper and signed by myself and manoj.
They are cheating.We all to come together.Let us publish in news paper about gt's service standard.
My email [protected]@gmail.Com, mobile no [protected]
pls guide&help me.
I do have so many items to wrire
pls note-i spend lots of my time on whatsapp, email, sms, phone.
i took membership on 2.2.17, paid rs 1.30 lakh, membership no 111-382, type gt-1, expiry 2.2.2023
on 2.2.17, mr.Manoj and team promised so many things, but not put together on 100 rs stamp paper.One of the promise that gt(grant tourio)gave special complimentary tour any where in india including to&fro airtkt for 2 pax, hotel booking, breakfast.But he and his ho team simply passed time for 2 months and never issued air tkt.Lastly 2 days before, manoj who promised asked me without any shame to accept one way fare .Also promised to offer summer camp facility 15 to 21 days.But when i requested it was ignored.
But all agreed points i place on 1 paper and signed by myself and manoj.
They are cheating.We all to come together.Let us publish in news paper about gt's service standard.
My email [protected]@gmail.Com, mobile no [protected]
pls guide&help me.
I do have so many items to wrire
pls note-i spend lots of my time on whatsapp, email, sms, phone.
Dear All
I did not read about grand tourio. Today i have made a payment of 70 thousand by credit card following things are promised to me
I was told to pay 70 thousand for 3 years plus 10000 for 6 nights holidays anywhere in india. 6 nights every year for 3 years.
If i like their services I may pay another 70000 and take the services for another 3 years. However agreement clearly says witin 90 day i have to pay another 70 thousand also. I was assured by the grand tourio team that it is not obligatory for me to pay another 70000 as it is only a standard agreement and it is not applicable in my case.
Also I was promised that the entire interest levied on the 70000 will be paid back by Grand Tourio after I pay first emi to my bank .
They have promised me one candle night dinner every year except liqour all food and beverage free.
Complimentary passes to kapil sharma show etc 12 passes
Free transit to hotel and airport.
Every month 2 movie passes.
Any of their hotels i can book banquet hall 3 times in 2 years.
They showed me microwave and a fryer (i chose fryer)however after i asked for it after payment they told me that i will be called after some days and they would deliver at my home or will have to collect it from their office.
My net was not working well in the office. I could only check the site once i paid and came out.
Thereafter i called up Mr Karan who was introduces as the Senior Manager and he assured me that I shd try their services as all above concerns are resolved.
I hope it is true.
I will post back once I have an experience.
Regards
Capt Pankaj Mehta
[protected]
I did not read about grand tourio. Today i have made a payment of 70 thousand by credit card following things are promised to me
I was told to pay 70 thousand for 3 years plus 10000 for 6 nights holidays anywhere in india. 6 nights every year for 3 years.
If i like their services I may pay another 70000 and take the services for another 3 years. However agreement clearly says witin 90 day i have to pay another 70 thousand also. I was assured by the grand tourio team that it is not obligatory for me to pay another 70000 as it is only a standard agreement and it is not applicable in my case.
Also I was promised that the entire interest levied on the 70000 will be paid back by Grand Tourio after I pay first emi to my bank .
They have promised me one candle night dinner every year except liqour all food and beverage free.
Complimentary passes to kapil sharma show etc 12 passes
Free transit to hotel and airport.
Every month 2 movie passes.
Any of their hotels i can book banquet hall 3 times in 2 years.
They showed me microwave and a fryer (i chose fryer)however after i asked for it after payment they told me that i will be called after some days and they would deliver at my home or will have to collect it from their office.
My net was not working well in the office. I could only check the site once i paid and came out.
Thereafter i called up Mr Karan who was introduces as the Senior Manager and he assured me that I shd try their services as all above concerns are resolved.
I hope it is true.
I will post back once I have an experience.
Regards
Capt Pankaj Mehta
[protected]
Hi,
I joined the membership on 21.06.2017, before i not saw that complaints. Is any body really getting tours and genuine services form Grand tourio. Please reply.
Amit Sharma
[protected]
I joined the membership on 21.06.2017, before i not saw that complaints. Is any body really getting tours and genuine services form Grand tourio. Please reply.
Amit Sharma
[protected]
Poor response.. On an average We are paying 5000 per day to them for a days holiday.
Now I am being offered rooms available worth 3500 in make my trip .com
I hope this doesn't turn out to be a fraud.
Now I am being offered rooms available worth 3500 in make my trip .com
I hope this doesn't turn out to be a fraud.
Sam_Amit's reply, Jul 5, 2017
Hello pankaj,
Give me your mobile Number so that we can contact.
Amit
Give me your mobile Number so that we can contact.
Amit
Hi all, I have also paid 5000 as advance for membership worth Rs. 25000...balance I have to pay in one year...should I pay the balance money...as after looking at above complaints i feel that I was also cheated by these people...plz guide...my contact no. is [protected]...
Fake promises by fraud company. They never addressed my issue. I am chasing for around a year. I will give worst rating.
Thankfully my all issues are getting resolved.
1.The hotel was amazing, the food, location, beaches were excellent. I am so thankful that every year I will be travelling to new destination with Grand Tour. Thank You for such a lovely and affordable holiday. (Mannish)
2.Grand Tour is one of the best holidays companies with so many options for hotels and holidays in India and worldwide. If you are looking for package holidays, always trust Grand Tour. (Marsha)
3.I am thankful about to the support team at Grand Tour. They helped me and my husband take the best of the holidays in Singapore. I really appreciate their service and would certainly like to recommend to all my friends and relatives. (Parnell)
4.I received what I was promised by the team of Grand Tour. Grand Tour is working very hard in providing affordable holidays to middle class people. The staff and service experience is also outstanding. I booked a trip to Dubai and from Flight Tickets to Hotels, everything was managed by Grand Tour. (Hashish)
5.Bali is wonderful!!! So is Grand Tour team. I was happy to see all the promises were fulfilled. I also wanted to change my hotels on last minute and Grand Tour people helped me do that immediately and on immediate basis. They also provided 5% discount on air fares. (Hashish 2)
2.Grand Tour is one of the best holidays companies with so many options for hotels and holidays in India and worldwide. If you are looking for package holidays, always trust Grand Tour. (Marsha)
3.I am thankful about to the support team at Grand Tour. They helped me and my husband take the best of the holidays in Singapore. I really appreciate their service and would certainly like to recommend to all my friends and relatives. (Parnell)
4.I received what I was promised by the team of Grand Tour. Grand Tour is working very hard in providing affordable holidays to middle class people. The staff and service experience is also outstanding. I booked a trip to Dubai and from Flight Tickets to Hotels, everything was managed by Grand Tour. (Hashish)
5.Bali is wonderful!!! So is Grand Tour team. I was happy to see all the promises were fulfilled. I also wanted to change my hotels on last minute and Grand Tour people helped me do that immediately and on immediate basis. They also provided 5% discount on air fares. (Hashish 2)
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+91 22 2501 5686
+91 22 2501 5676
No: 302-303, 3rd Floor, Surya House, Near Vidyavihar Railway Station, 7th Road, Rajawadi, Mumbai, Maharashtra, India - 400077
View all Grand Tourio contact information
You can reach me on [protected]@rediffmail.com
please everyone join together to get back our hard earned money.Lets make a whatsap group of all the person cheated by Grand Tourio and file complained against company, their directors and all the officers working for the company.
Please get together .My email ID is [protected]@rediffmail.com
Lets meet and sye this company together and march in their office...i am in mumbai thane office lets go together and show them what commom man is!