Grand Tourio — pathetic customer service - member since 2 years- need my money back

Address:

400089

I had taken membership for 3 yrs in May 2017. Following is my feedback
1. We never got movie tickets without huge followups.
2. Movie tickets were not given every month- Every other month they had reasons like - Server down, Not possible this month, Office network issue etc.
3. Whatsapp number is absolutely useless.
4. I used to go and meet them in vidyavihar office at times.
5. Still not able to utilize full nights because of horrible customer service.
6. Need my money back as promised. ( Contact person Muzammil from Grand tourio )

Tips to people ( questions to ask )
1. Read the agreement document completely. They dont mention anything they promise in the document. Eg. Movie tickets seems to be a goodwil gesture and not binding as per agreement.
2. They mention, pickup and drop service from airport or railway station for free - But is not covered in agreement.
3. They mention candle light dinner - Not covered agreement.
4. When will be the money be refunded - ie conditions of money refunded - not covered in the agreement.
5. If possible record the complete session via a mobile of what the sales person says and ask the duty manager to acknowledge it and get all the clauses mentioned in the agreement.
6. Take photo of whatever is written by sales staff. As they dont give it to you.

I NEED MY MONEY BACK. I HAVE EARNED THROUGH MY SWEAT AND BLOOD.

( speak to Mr Manoj - who is ex employee of the company and he will let you know the truth )

-Abhijeet