Great Eastern Appliances — Wrong specification product pushed by your store

I purchased one 1.5 ton Lloyd 3star Ac with the assurance from store ( Dhakuria ) that AC will support Alexa device . But to my surprise I came to know that this AC is not Alexa enabled .
Immediately I contacted store and request to cancell the order . Payment for this AC was made through credit card .I requested to refund the money in my credit card account .
But store is telling that only cheque will be issued in the name in which A/c AC was purchased .
The AC was purchased under furniture loan scheme and refund of check under company name is not at all acceptable .
Finally they suggested one more AC from Panasonic having Alexa enabled but that also after study found as non enabled Alexa .
This is really surprising to note that such staffs are dealing with customers having no knowledge about product speciations .
I request you once again to refund the money in my credit card account and close the transaction .
In this regard I like to mention that I am a regular customer of you but this type of worst experience never happened ..

Atanu Roy
Chief Manager
Hindustan Petroleum
M : [protected]

Order No. : Type of Order :
Order Date : Place of Supply :
DHK/SO2122/00393
[protected]
Details of Receiver(Billing Address) Details of Consignee(Shipping Address)
Address
Name
Contact No
State State Code
GSTIN
PAN
:
: :
:
:
:
: Name :
Address :
Contact No :
State : State Code :
GSTIN :
HINDUSTAN PETROLEUM CORP LTD. A/C ATANU ROY
1/432 GARIAHAT ROAD SOUTH, FLAT NO-3B, JODHPUE
PARK, FLOOR-3RD KOLKATA PIN:700068
[protected], [protected]
WEST BENGAL 19
Un-Registered
1/432 GARIAHAT ROAD SOUTH, FLAT NO-3B, JODHPUE
PARK, FLOOR-3RD KOLKATA PIN:700068
[protected], [protected]
HINDUSTAN PETROLEUM CORP LTD. A/C ATANU ROY
Un-Registered
CASH
WEST BENGAL State Code :
19
(Formerly "Great Eastern Appliances Pvt. Ltd.")
GSTIN: 19AABCG1741J1ZN
Sl. Description Qty Basic Price
(Per Unit)
HSN/ Amount
SAC
SGST
Amt
SGST
%
CGST
Amt
CGST
%
Taxable Value
[protected].0 0.00
10
LLOYD GLS-18I36WSBP /1.5 TON 14.0 0.00
INVERTER-3S SPLIT AC (INDOOR)
0.00 0.00 0.00
(This Indoor unit is a component of Split
AC & sold with Outdoor unit only. Not to be
sold separately)
[protected].0 3412.50
10
LLOYD GLS-18I36WSBP /1.5 TON 14.0 3412.50
INVERTER-3S SPLIT AC (OUTDOOR)
24375.00 24375.00 31200.00
(This Outdoor unit is a component of Split
AC & sold with Indoor unit only. Not to be
sold separately)
3 AC OUTDOOR BRACKET 254.24 254.24 9.0 22.88 9.0 22.88 300.00
(This product is a part of Split Ac.)
Total 3 24629.24 3435.38 3435.38 31500.00
Total: Rupees Thirty One Thousand Five Hundred Only 31500.00
Payment Amount
Type
P A Y M E N T
Cheque
Date
Ref. No Auth No. Bank Name Card Type Branch Name Total
Coupon
Coupon Type
Card[protected] ICICI VISA 28500.00
ADVANCE RECEIPT DETAILS
EXCHANGE PRODUCT DETAILS
OLD AIR CONDITIONER-SPLIT EXCHANGE 1.00 3000.00 3000.00
Please do not pay any delivery charge/tips to the porter.
Goods once sold cannot be taken back or exchanged.
This supply is not covered under Reverse Charge.
Cheque/DD in favour of "GREAT EASTERN RETAIL PVT. LTD."
Declaration : All discounts are based on current MRP
Customer's Signature
User: Hirak(GERPL/168)
ISD :
Please show your e-order / sales order copy with a valid id- proof (as on the sales order) to our delivery team at the
time of delivery .
Remarks:
(Subject to Kolkata Jurisdiction Only)
Registered &