GTPL Hathway Pvt. Ltd. — Unethical behavior

Address:

Ahmedabad, Gujarat

Please help me to convince GTPL for buy back wrongly configured set top box. GTPL Sold me a HD Set Top Box(Model No. GTPL-HD-HDC-7300A) with Recording Facility. Because of there is a technical issue this model is not supporting recording. now they saying if i want to avail recording facility, i have to buy another model. Before 1 year i have bought a GTPL set top box. As i am looking for a set top box in which i can avail HD channels and Recording facility. GTPL company sold me GTPL make Model No. GTPL-HD-HDC-7300A in which i can see HD channels and it also have recording facility. At that time they told me "now a day company haven't start recording facility in ahmedabad. once company start recording service facility, you can record programs with this set top box. after a year (on 30/092015) i have call GTPL customer care toll free No. [protected]. A call operator told me that we have activated recording service in ahmedabad i have to contact my area's channel operator regarding this matter. than i have contact my operator and he told me that i have talk with local GTPL office but recording facility is still not available in ahmedabd city. Again I called GTPL customer care toll free No. [protected]. I told a call operator about this. He told me that recording facility is available in ahmedabd and again he insist me for to contact local operator regarding this matter. but when i forced him to check reason at there end. he put me on hold and talk with senior and than ask me about my set top box model. i gave her detail of set top box model. again she put me on hold and after a while told me " sir recording facility is not compatible for your model no." i told her at a time of purchase set top box, i have confirm with my operator and also there was a 2 slot of pen drive in set top box and recording button in remote control." but she told me that this model is not supporting recording facility you have to buy our another model of set top box compatible with recording. i told her for price of said compatible set top box she told me that it cost Rs. 6400/- i have spent Rs.4, 400 for my set top box before a year. so if there is a problem with this set top box at company's end they should buy back this set top box against new one and i will pay difference amount of Rs. 2000/-. now she told me that i should talk about this(buy back matter) with my local cable operator. again i call my cable operator for bay back set top box. he told me that it is not possible. i understand him because its not his fault. It's a liability of GTPL who sold me a product with wrong configuration. please help me to convince GTPL for buy back wrong configure set top box. Myself NILESH GADHIA, from Maninagar, Ahmedabad. GTPL Set Top Box NUID. [protected] my e-mail id is nhg.[protected]@gmail.com