Happy Easy Go Agents For Flight Bookings — refund not yet received although spicejet airlines have paid agents

Caseid[protected]:apology for delayed response
Dear customer,
Due to recent cancellations by multiple airlines, we are experiencing very heavy inflow on emails and we are missing our turn around time, to answer your query. Please note, if your query is regarding refund of your flight cancelled by the airline, then we will request you to visit our website at www.happyeasygo.com/support and enter your booking id and phone number to access your booking. You can place a request for full cancellation by selecting the option "my flight was cancelled by airline" and submit sms or email screenshot shared by the airline for cancellation, we will process refund request as per airline policyif there is any other query then please write to us again at [protected]@happyeasygo.com
We are sorry for the inconvenience caused due to this.
Regards,
Team happyeasygo
However, when i select the option "my flight was cancelled by airline"the refund amount indicated is "0"which is unacceptable and screen shot of msg by airlines submitted alongwith cancelled boarding pass and ticket details