Happy Easy Go — Refund against my Air india cancellation ticket of 25/4/21 against rescheduling of flight

TRAVELLERS PNR TICKET NO
Mr. PAWAN AGRAWAL J6SPY[protected]
Mr. RAHUL AGRAWAL J6SPY[protected]
Ms. PRITI AGRAWAL J6SPY[protected]

Date of Journey :-25/4/2021
From Raipur to Jaipur by AirIndia

Dear Sir/Mam

Above ticket was booked by me through Happy Easy Go app vide their Invoice Date: 06/Mar/21 and Invoice No: HEGFD[protected] for Rs 14553.00.I had done transaction through my credit card of bank of baroda and amount for Rs 15280/- was deducted on 06/03/2021. I received phone and mail from [protected]@happyeasygo.com on 4/4/2021 at 1630 pm for informing that flights is rescheduled for 25/4/2021 and if you cancel 100% refund will be initiated. I had made cancellation request on 5/4/2021 as time rescheduled was not suitable to me. Till date refund is not iniated. on approaching Happy easy go they says refund takes time period of 90 to 120 days and you have to wait. When I approached Air India customer care they informed by email that we had already refunded amount to Happy Easy go and contact them. On regular repetead calls from my end and sharing email of air india they agreed to refund soon. Customer care team confirmed me that only transaction fee of Rs 2300/- may be deducted and balance amount will be refunded. After several followups they intimated that Rs 2345/- is refunded in your account and i have checked my saving account of bank of baroda and till date refund is not initiated and refund as per email of Air India mail Rs 15250/- is refunded to Happy Easy go but Happy Easy go is straight way refusing and asking me to collect stamp refund voucher from Air India that has refunded to happy easy go and mentally disturbing me and not providing actual refunds till date.
It is requested to take corrective hard actions against such online portal and help to get my refund

Regards
pawan Kumar Agrawal
[protected]