Happy Gift Mart — No response from the seller

Dear sumakutty,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at ebayindia.[protected]@gmail.com

Thanks & Regards,
Team Ebay

Dear Suma,

This is with regards to the escalation, filed by you against the PaisaPay ID [protected] for " Personalized Mug Customized Mug With Free Wooden Heart Photo Key-Chain ".

As per our records, you had purchased this product on 12-Jun-16. The seller is required to ship the item latest by 24-Jun-16 and once the product has been shipped the delivery timelines of 15 days is applicable for the item to be delivered to you.

So we would request you to keep patience till the stipulated timeline gets over.

However, if you still not received the item within the stipulated timeline we would request you to file an ' Item not received ' claim under eBay guarantee via 'eBay resolution Centre'. It takes a maximum of 20 days to resolve a case, but your claim adjuster will keep you updated regarding the same.

We thank you for your understanding and co-operation in this matter.

Regards,
Team eBay

I had order on 5/7/16 and got payment confirmation and delivery mail also but till the date i haven't received my product either not received any mail. I have send them so many mails and tried their no enormous time but no one picking my call

Hello I have ordered a product on 34th Aug having product ID- 77908
Model no - UNTRSM03
It has not yet been delivered.
Revert back asap.
I am attaching the screenshot. Payment has been made
No one picks up phone in gift Mart and no1 is replying.
Give my money back i[censored] can't deliver the product.