| Address: | New Delhi, Delhi, 110078 |
| Website: | www.happyeasygo.com |
I booked air ticket from nashik to delhi for dated 23 nov 2018, from this portal. Order id[protected], as due to change in plan i called the company on 21 nov that i want to re schedule the flight the cc team told me to send the e mail and they will reply from there. I mailed them, to my surprize i received the e mail to pay rs 40k extra as to reschedule the flight ticket, then i replied that i need a refund, on this they reverted back that there is no refund you get. I want to know that why there is no refund, if at the time of booking the ticket from online portal they mentioned refundable.
After that i again ask them on e mail that if i go for reschedule, how much in total final amount i have to pay, they replied that its total rs. 6.5k approx. I confirmed this 2/3 times on e mail and they said yes.
Finally i wrote the e mail to them to send me the payment kindly for said amount on 22 nov 2018. To my surprise i received the payment link of rs 40k approx. I called back to their call center team to get the clarification.
I atlet called 3-4 times to them starting from 9pm onwards till 11 pm, every time the executive assured that the supervisor will call back, but i have not received any call.
In last call i manage to speak with one of the supervisor, he started listening my issue, and assured me that he will assist it further. But after listening for some time, he told me that he will check with the concern team and put my call on hold. My call is on hold for 30 minutes, but the person never came back on call. I able to here the voice of other agents. This conversation is on 22 nov 2018
When i came back to delhi i mailed them, i got the reply that someone is looking into in and will contact me soon. But no one contacted me. Even one day i got the call at 9.30 in the morning, i told the person to call me after 30 minutes as that time i was travelling to office. But again after that no call received.
I regularly e mailing them in their customer care e mail id and also on feedback id, but no one there to contact me.
I need my complete amount refunded because your team mess with me and put me on mental agony. I demand complete amount refunded.
Vikas rautela
[protected]
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