HappyEasyGo — cancellation of ticket

Address:	Gurgaon, Haryana, 122002
Website:	Happyeasygo

This is in reference to cancellation of airticket vide airline pnr no. Ph1t5a. Undersigned cancelled the airtickets with the indigo airline and as per indigo airline, the refund of rs. 9410 granted by the airline.

Your travel portal granted the refund of rs. 5670/-. Your customer care associate told me that your travel portal deducted rs. 3000/- as service charge.

What is this service charge for? Further, why your travel company deducted further rs. 730/- (I. E. The difference in the refund granted by indigo airline of rs. 9410-rs. 3000 happy easy go service charge)?

Inspite of repeated assurances given by your customer care for redersal of my grievance, the matter is still unresolved. This is extremely pathetic behaviour by them. Very unprofessional behavior. I will never book any tickets from your website.

Passengers detail : vijay mehta // suhani mehta
Trip #[protected]