| Address: | Happyeasygo Indus pvt ltd, 1st floor,plot no 883, phase V, udhyog vihar, Gurugram, Gurgaon, Haryana, 122016 | | Website: | m.happyeasygo.com |
I had booked a hotel in nanital manumaharani, 3 terrace room were booked i paid them ra. 31, 875. Total bill was approx 39000 but they had some offer of excluding and giving discount in gst. They did not provided any invoice but i got it from website then i called hotel, they confirmed your premium room is booked from clear trip. I got to know clear is supplier of happy easy go. Happy easy claims 24*7 support since friday no one is available. When i started posting on their fb and instagram page one person from marketing saying no one in available from concerned team or back support also called with an intense that i should not post on their wall and wait for 48 hours. After 3 days passed. I called hotel they said all terrace rooms are sold out and today also on my several calls to customer support twice i was answered and told them to upgrade and solve whereas commitment failed as no one bothered to call me back. Now i am making my booking from reliable source i have been cheated and harassed since last 5 fags with no response at all and today no call back despite i called and wrote to them. I also wrote to md mr. Vivek prabhakar as well on instagram seems like no one is bothered on any platform, such fraud companies should not be working. Now my amount on their mistake which they confirmed is stuck. They charged me 31, 865 forcterrace rooms degraded and it’s all sold out in hotel moreover no response as i told them i[censored] can’t today by 6 then cancel it as i can’t spoil my trip and i will book other hotel. Please help me getting my money and response i feel harassed. I am attached picture of my booking which shows my terrace rooms are booked. Moreover how can they claim 24*7 suppprt when they don’t work that way.
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